Experience

• 

  Royal air force air cadets

  Oct 2013 - Oct 2017

  Corporal

  Worked with ex members and serving members of the military in volunteering community engagement with charities such as the British legion, British Lions, RAF Benevolent Fund and CALM. Learned and developed skills such as team building and team management.

• 

  Royal air force (raf)

  May 2015 - May 2015

  Work placement

  Work experience for a week at RAF Linton-on-Ouse. Shadowing members of the RAF in the many roles that operate within such as air traffic control, operational planning, aircraft maintenance, pilot training, RAF fire rescue and RAF police.

• 

  Vue entertainment

  Sept 2016 - Sept 2018

  Responsible for staff training, supervising and mentoring new intakes. Flexible and accommodating, working a 3-shift pattern on a rota basis to deliver sales targets whilst maintaining safety, housekeeping and quality standards.Incident controller and fire warden, trained to deal with crisis situations to coordinate response plans and members of the public.Point of contact for customers, managing expectations and concerns to resolve issues that arise during the day. Delivered exceptional customer service. Awarded ‘Staff Member of the Month’ working under pressure during one of the company’s busiest periods in the last five years.Exceeded daily sales targets by up selling. Consistently within the top 5 performers daily.

  • Training Supervisor

    Mar 2018 - Sept 2018

  • Customer Service Assistant

    Sept 2016 - Mar 2018
• 

  London north eastern railway

  Sept 2018 - now

  Provide Excellent service whilst being responsible for the safe and punctual dispatch of trains. comfortable working in an operational environment and able to prioritise effectively. Focused, with an attention to detail always on the ball to spot any potential hazards. Along with dispatching trains, help customers on and off their train: assisting mobility impaired and those with luggage providing a memorable customer experience. Good communication to be centre stage for customers and liaising with fellow dispatchers to optimise good customer experience and performance. Show less

  • Infomation Controller

    Oct 2020 - now

  • Station Customer Service Assistant

    Sept 2019 - Oct 2020

  • Station Support Assisstant

    Sept 2018 - Sept 2019