Experience

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  Health plan systems inc.

  Dec 2004 - Mar 2006

  Business analyst
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  Amtex systems

  Jan 2006 - Jan 2007

  Senior executive
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  Computer enterprises, inc.

  Oct 2007 - Jun 2021

  Associate manager
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  Fis

  Jun 2021 - Feb 2023

  Project manager ii technology
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  Zf group

  Feb 2023 - Jan 2025

  Program manager - rte
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  Altimetrik

  Feb 2024 - now

  Senior manager programs management

  • Seasoned in various Engagement / Pricing models, Pre-Sales, Product Engineering, IT services Delivery, Client Relationship Management, Vendor Management and Program / Project Management. • Program Management delivering value in customer-focused product development initiatives and collaborating with Business stakeholders, IT peers, technology vendors and domain experts to plan, execute, and deploy innovative technology solutions that drive enhanced levels of customer experience, operational excellence, and profitability.• 20 years of progressive experience in various roles from Developer, Business Analyst, Scrum Master, Product Owner, RTE, Technical Program Manager and involved in Requirements elicitation, analysis, Solution Architect, coding, Dev Ops, Product backlog management, Product Features Prioritization, Release planning, Sprint planning, releases, production launch and post production support.• Experienced in enterprise data strategy & roadmap and implemented data platform solutions resulting in reduced data collection latency, enhanced data quality, accuracy, improved performance with robust data engineering capabilities to enable Data Integration Services, Data Warehousing and Data Analytics.• Seasoned in Digital Services Operations Management by defining Business & Technical Services, SLAs, Service Graphs, managing services & incidents, capturing metrics for Service level, responder level & incident, monitoring & alerting and making infrastructure upgrades for HA and setting up PagerDuty for management of services, On call responders, incidents and services reviews.• Involved in Pre-sales and providing RFP responses, managing rate cards, cost estimation, prepared Project Proposals, SLAs and SOW. • Managed Master Services Agreement and other contractual aspects such as statement of works, orders, insertion order, participation agreements, Indemnification Clause, Governing Law, NDAs, Insurance, Intellectual property, Payment Terms. Show less