Nick Kiser

Experience

• 

  LCI - Lawinger Consulting, Inc.

  Jun 2005 - Apr 2013

  • Network Command Center Analyst

    May 2011 - Apr 2013

  • Server and Network Technician

    Jun 2005 - May 2011
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  3M

  Apr 2013 - Sept 2022

  • Managed, trained, and led a team of 10, ensuring infrastructure, security, and legal compliance requirements were addressed in new software applications, reducing issues by 90%.• Provided technical and operational expertise, improving first call resolution Key Performance Indicators (KPIs) from 65% to 89% through effective policies and procedures.• Partnered with management to identify and resolve impediments and risks, developing and implementing strategies, action plans, and growth opportunities for continuous improvement.• Deployed change management practices across multiple business units within the Market to Cash (MTC) portfolio, reducing costs by 30% and increasing customer satisfaction by 15%.• Identified and implemented technological updates, ensuring infrastructure, security, and legal compliance aligned with annual IT Continuity Planning, maintaining optimal performance during disasters.• Assisted in IT continuity planning and testing, improving response time of applicable teams and reducing outage costs for consumers and vendors.• Developed a problem management process across multiple business units within the MTC portfolio, increasing business awareness of higher-level issues from user incidents.• Drove problem and change management implementations, reducing issues by 60% and enhancing overall operational efficiency and effectiveness. Show less • Implemented Power BI automation to collect and display monthly security KPI metrics for executive review and managed the completion of the DDI solution migration globally.• Led the introduction of Agile and Scrum methodologies to the IT Security groups while serving as Scrum Master to the Privileged Access Management, Network, and Data Security teams.• Assessed the Agile Scrum maturity of the team, coached the team to higher levels of maturity at a sustainable, comfortable pace to get the most out of self-organization, and filled the intentional gaps left in Agile Scrum frameworks.• Served as Scrum Master of business and product development teams conducting in-market research and testing as part of various business and product development efforts, using collected research in new markets.• Monitored scrum processes and meetings in a fast-paced, cross-matrixed environment to increase team efficiency and motivation while ensuring the definition of done was followed, managed sprints, and was a champion for quality and timeliness of team changes as a servant leader.• Advocated for the use of Agile Scrum practices, processes, ceremonies, values, and roles, including communicating with local or remote team members, collaborating teams, leadership, and stakeholders about pivots, impediments, risks, strategy, action plans, and goals. Show less • Guided IT projects through IT screening processes to ensure infrastructure, security, and legal compliance requirements were met and conducted annual updates to applications with assigned portfolios such as Order to Cash, Master Data Management, Research and Development, Market to Order, or Customer Relationship Management• Led crisis calls for critical applications including engaging application support teams, vendors, location specific leadership and sending Service Management crisis update communications. Coordinated post-audit reviews of application failures and steps to take in avoid catastrophic event in the future. Show less • Assessed and resolved domestic and world-wide data network or VoIP issues, worked closely with 3M third party vendors to troubleshoot, resolve, and restore network connectivity.• Removed impediments by finding the right personnel for the team, trained and coached new team members, and built a trusting, safe environment where problems could be raised without fear of blame, judgment, or retribution, emphasizing healing and problem-solving.• Managed staff, including hiring, and coached the team on values to achieve the desired mindset while supporting over 150 internal applications. Show less

  • Market to Cash Service Delivery Lead, Service Management

    Apr 2020 - Sept 2022

  • IT Security Project Manager and Scrum Master

    Jun 2018 - Apr 2020

  • IT Service Analyst, Service Management

    Oct 2016 - Jun 2018

  • IT Analyst, Global Systems Management Center

    Jun 2014 - Sept 2016

  • IT Technical Support Analyst, Security

    Apr 2013 - Jun 2014
• 

  Cargill

  Sept 2022 - now

  Agile Product Coach & Scrum Master

  • Spearheading the introduction of Agile and Scrum methodologies to business leaders, fostering better collaboration between analysts and engineers and enhancing product planning and delivery during sprint cycles.• Coaching and advising teams, product owners, and leaders on complex product roadmaps, improving delivery speed and reducing project scope deviations across diverse teams and global locations.• Developing and implementing product strategies, roadmaps, and backlogs; leading to impactful user experiences and ensuring the strategic execution of business initiatives.• Working closely with cross-functional teams to enhance user experiences and engagement, reducing turnover from business directives to engineering implementation and increasing project success rates.• Conducting thorough data analysis on new product initiatives, evaluating their value, usability Show less