Gaby Morgan

Experience

• 

  Miami Depot

  Aug 1999 - Oct 2001

  Secretary
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  OPH South Florida, Inc d/b/a The Original Pancake House

  Jan 2003 - Dec 2007

  Administrative Assistant

  I started off part-time and handled many clerical tasks: *Data entry, filing, records management, supply orders, and answering phones as the assistant to the CEO & HR Manager. Promoted to full-time and acquired several more responsibilities *Conducting phone interviews for potential new hires *Scheduling meetings *Workmen’s Comp *Responding to Unemployment Claims *Customer complaints & recovery *Auditing Daily Sales Paperwork

• 

  Cusano's Italian Bakery

  Aug 2009 - Mar 2010

  Customer Service Representative

  This company makes & delivers an extensive list of bakery products to many restaurants and five-star hotels from Key West to Orlando. This position required me to meet the total service needs of its customers. I delivered polite & courteous service while being accurate & efficient with the order input. Other responsibilities included: *Checking in drivers *Supporting the sales staff *Invoicing *Complete product knowledge *Meeting order cut-off deadlines in a fast paced environment *Generating the End of Day reports for the Production Team. Show less

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  OPH South Florida Inc. d/b/a The Original Pancake House

  Apr 2010 - Nov 2017

  Executive Assistant

  Executive Assistant to the CEO *Calendar Management*Arrange and co-ordinate meetings and events for the restaurant management of seven locations*Report injuries to Worker's Compensation provider and manage claim until MMI is reached *Fulfill donation requests and arranged on-site charity events for the Doral Open, Jr. League, Kids in Distress, Multiple Sclerosis Society and others*Monitor all unemployment claims by reviewing claims & sending supporting documentation*Revising menus and creating the layouts *Handling customer complaints & recovery*Auditing Daily Sales paperwork and entering sales data into MS Great Plains*Assisting with recruitment by monitoring applicants that apply through Career Arc and ensuring assessments are completed via Corvirtus.*Primary contact for all Vendors *Prepare correspondence, communications and other documents*Conduct phone interviews for potential new hires *Liaise with internal staff at all levels*Review operating practices and implement improvements where necessary*Revise and maintain all Employee Manuals *Administrator of the Reward Card Loyalty System via Aloha Enterprise Show less

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  Char Hut Northridge, LLC

  Nov 2014 - now

  Accounting & Payroll Manager (Part Time)

  *Prepare asset, liability, and capital account entries by compiling and analyzing account information.*Document financial transactions by entering account information.*Prepare balance sheets, profit and loss statements and other reports*Verify financial transactions by auditing documents*Reconcile financial discrepancies by collecting and analyzing account information.*Secure financial information by completing data base backups.*Review all invoices for appropriate documentation and approval prior to payment*Maintain payroll information by collecting, calculating, and entering data.*Update payroll records by entering changes in exemptions, deductions, and job title and department/division transfers*Prepare reports of earnings, taxes, deductions, leave, disability, and nontaxable wages*Resolve payroll discrepancies by collecting and analyzing information*Provide payroll information by answering questions and requests*Protect payroll operations by keeping information confidential Show less

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  Ultimate Software

  Nov 2017 - now

  • Sr. Rapid Response Professional

    Oct 2019 - now

  • Customer Success Specialist

    Nov 2017 - Oct 2019
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  UKG

  Feb 2022 - now

  Team Lead