Anthony Fernando

Experience

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  Transaction Network Services

  Jan 2008 - Jan 2010

  Worked on 24/7 shift pattern in a NOC.Analysing network issues and preparing incident reports/RFO. Contact Telecom providers all over Europe in order to provide a resolution for circuit failures.Working with the local operations team members based in France,Germany, Spain and USA during working hours and fully responsible of their networks during out of hours.Perform testing for new services. Act as a first point of contact to customers for their technical issues. Escalating the incident according to the service agreements.Provided training to Network Surveillance Engineers. Managed the UK based ADSL desk and restore service for the end points. عرض أقل I was involve in pro-actively monitor all PCI DSS certified TNS networks residing in 30 different countries based in UK, Europe and Asia-Pacific.Identification, acknowledgement and troubleshooting of genuine network faults of their card transaction services.Opening trouble tickets pro actively inform the customers and maintain 100% network availability to all the customers.Assign the incident tickets to specific departments and make sure the services is restored back to normal as soon as possible.Conducting customer specific check lists for high priority customers. Involve in enhancements of the monitoring tools to make the monitoring manageable. عرض أقل

  • Network Analyst

    Sept 2008 - Jan 2010

  • Network Surveillance Engineer

    Jan 2008 - Sept 2008
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  Exetel Pty Ltd

  Aug 2011 - Jan 2015

  Telecommunication Service Provisioning

  Administration and coordination of customer network solution migrations, change requests and orders for a leading telecommunications service provider. Respond to customer inquiries in relation to delivery and schedule of Exetel major broadband services.Mobile number porting - Same carrier ports Optus/Different carrier ports Optus, Telstra and Vodafone. Managing Mobile service operation and upgrading to 3G service in to 4. Was responsible of automating the mobile number porting system.Telstra PSTN activation/ PSTN service porting across the suppliers /ADSL and PSTN Services fast transfers across the carriers. Proactive management of the order queue across all Data & Voice teams.PSTN to VOIP porting. Coordination between delivery teams to pro-actively schedule orders. Optus ULL service activation.Exetel provisioning administrator for NBN (FTTH) - The National Broadband Network (NBN) is an Australia wide project to upgrade the existing fixed line phone and internet network infrastructure. Exetel provisioning administrator South Brisbane FTTH migration project (June 2011- December 2012) - Due to the demolition of the South Brisbane exchange (to enable construction of the Queensland Children's Hospital), all broadband and telephone services delivered over copper have been phased out across the South Brisbane exchange area. عرض أقل

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  Commercial Bank

  Dec 2015 - now

  Network Engineer