Mohammed Jawad

Experience

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  GP TAX SOLUTIONS PRIVATE LIMITED

  Dec 2016 - Mar 2021

  It Administrator

  • End User Technical Support.Demonstrated expertise in configuring, installing and troubleshooting PC systems.• Configuring and maintaining E-mail clients like MS outlook, Outlook Express.• Installation and Troubleshooting Tax Software running on Windows Operating Systems Win7, Win10• Diagnose and troubleshooting sharing and permissions errors on home and office networks.• Presenting a calm and professional attitude in high pressure situations.• Striving to consistently meet and exceed department goals providing superior service.• Maintained software and hardware for all public computers• Used Ghost cast Software to reclone laptops as they were returned• Diagnosed and repaired printers, computers, scanners, and monitors. Determined course of action for repairs based on clients or staff reported issues• Responsible for set-up and maintaining of the Print Stations using Pharos Software• Researched replacement cost of parts and/or new equipment when needed Show less

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  ALSHAEIR PHARMA

  Apr 2021 - Jul 2022

  Information Technology Administrator

  • Creation of new user accounts, managing users profiles lock/unlock user accounts modifying user account information, reset passwords• Providing and removal of Account access on shared folders, printers, applications in the windows environment, via Active Directory. • Creation of workstations and adding to domain in Active Directory environment. • Generation of user's access list control report on shared folders, printers, applications via Active Directory. • Hardware & Software installations and maintenance of all Desktops /Laptops • Installing and troubleshooting Client Operating systems (OS) like windows XP, 7,10and Server OS like Server 2012-R2, 2016, 2019.• Updating daily trackers, shift handover, monitoring the ticket queue (using ticketing tool) within agreed timelines, dispatching the cases to their respective bins and communicating. • Preparing SOPs, on boarding and training for new joiners and identifying issue categories to reduce the count of repetitive issues. • Building, configuration and troubleshooting of desktop/ laptop.• Managing Active Directory and User Accounts. • Ensure adequate Antivirus protection is maintained and updated. • Activating peripherals like Wi-Fi, USB access, providing Admin rights.• Configuring and troubleshooting VPN. Maintaining user accounts and user rights assignment.• Creating and managing users and groups accounts in Active Directory domain environments.• Applying policies to user accounts.• Configuring Active Directory Services.• Configuring Terminal Services.• Configuring DNS and DHCP Servers.• Backup of domain controller.• Installation of software's and configuration as per the project needs & requirements Show less

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  Diebold Nixdorf

  May 2023 - now

  Sr. Technical support specialist