Michael Marino

Experience

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  Geek Squad

  Sept 2013 - Oct 2014

  Geek Squad IT Consultant

  • Troubleshoot customers’ technology products and performed necessary repairs and upgrades.• Fixed hard drives, motherboards, memory/ram, disk drive issues and more.• Installed all types of Windows operating software to ensure maximum efficiency.• Installed anti-virus software (MacAfee, Windows defender, Kaspersky, Glary Utilities, CC cleaner, etc.) to ensure security.• Suggest products or services to improve performance.• File, store, and transfer sensitive client information and products from in store to remote locations. Show less

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  Cablevision

  Oct 2014 - Oct 2016

  Field Service Technician

  • Established voice and data networks.• Fixed/established proper routing, switching connections, cable trays, software programming and various integrations as per industry standards. • Installed and updated customer’s computers on site with appropriate software. • Used various remote access and troubleshooting tools. • Ability to work alone or on a team to provide an excellent customer service experience.

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  Micro Center

  Nov 2016 - Jun 2018

  Computer Service Technician

  • Imaging, setup and deployment of PC’s in various customer situations.• Install Windows, Mac, Anti-Virus and Linux software.• Install all types of peripheral software.• Troubleshoot computer and network related hardware.• Support, repair and replace software, hardware and peripherals as needed

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  2U

  Jul 2018 - now

  Technical Support Specialist

  • Cloud based technology company providing online campus infrastructure and technical support for US and Internationally based college programs.• Provide technical support via phone, e-mail and live chat for our products.• Trouble shoot technical issues to find the root cause and fix problems. • Extensive use and knowledge of Windows, Salesforce, Email and Slack.• Knowledge of proprietary 2U, Inc. software to ensure seamless support of our products• Multitask to troubleshoot and fix problems from many locations at the same time. Show less