Ileana Timofte

Experience

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  Cofidis IFN SA

  Jan 2006 - Jan 2007

  Assistant Manager
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  Media Image Factory

  Apr 2008 - Jun 2011

  PR Account Manager

  • Development and implementation of the communication strategy and plan for the client;• Coordinating the account executives team;• Maintaining relationship with the press• Materials elaboration for the client (presentation materials, brochures, invitations, press releases and articles)• Monitoring client media appearances• Event Management: press conferences, seminars, meetings shareholders, corporate party, kids party, concerts, Student Film Weekend (movie weekends free for students, during July-August 2010, the Costinesti), award galas and album advice fairs for client meetings with media unconventional• Coordinating the agency’s own projects: Guerilla Green - first caravan educational film with ecological message - has already reached its fifth edition, totaling up now involving over 10,000 young couple hundred media appearances• Generation S-first caravan educational film on health issues• Both projects involved close collaboration with the authorities (Ministry of Environment and Forests, Ministry of Health, Ministry of Education, Research, Youth and Sports, National Environmental Protection Agency, municipalities and local councils of the 16 cities in transit), with the NGO environment of interest (environment, health, social, charity), with the teams of volunteers and of course the central and local press• Sponsorship activities in order to develop the projects mentioned above• Spokesperson Show less

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  FDSC - Fundația pentru Dezvoltarea Societății Civile

  Jun 2011 - Dec 2012

  Elaboration and implementation of the communication strategy in order to promote a coherent image of the organization and allowing the implementation of the overall strategy and vision. Establishing long-range objectives and specifying the strategies and actions to achieve them.Identify main audiences and identify the best way to communicate to them.Develop and maintain the organization image and identity at national and international level.Trainer for the communication and image management organizations delivered CSDFElaboration of the communication plans for the other departments/projects of the organization.Assign, supervise and review the activities of public relations staff.Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.Confer with labor relations managers to develop internal communications that keep employees informed of company activities.Managing the organization’s brands, such as: CSDF (Civil Society Development Foundation), StiriOng.ro, ONGFest, Social Economy InstituteEvent managementDevelop and maintain good relationships with the partners in the non-profit sector, with the current and potential sponsors and participates in events of the non-profit sector, communication sector and corporate social responsibility field. Show less

  • PR & Marketing Manager

    Jan 2012 - Dec 2012

  • Communication Coordinator

    Jun 2011 - Jan 2012
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  Microsoft

  Jul 2013 - Aug 2014

  Transaction Specialist for the French Market

  Maintaining strict service levels with client activities in English and FrenchValidating contractual information, entering and coordinatingAgreements/Orders/Letters• Review Agreements & Orders to ensure all legal requirements are met & documentation is complete• An expert level of understanding current revenue recognition guidelines as established by Finance & compliant with Sox procedure• Complete analysis and investigation of queries related to specific Microsoft Business Programs,Orders and Contracts• Regular updates provided to Customer on progress followed by complete resolution on any queries within the agreed service level• Ensure defined escalation process is adhered to in order to resolves complex queries• Provide resolutions on these queries within agreed service levels• Accept and deal with Customer Phone calls for agreed languages• Responsible for keeping accurate records of business activities including detailed information on Agreements/Orders exceptions and queries, outstanding problems &• executive approvals as outlined by Legal & Finance• Identifying any productivity and quality improvement measures • Work with all level of the organization as well as the Companies partners to meet customer business needs• Suggest more efficient ways for processing of work; learn new areas for possible future ownership• Proactively develops plans to avoid potential problems & takes ownership of issues when theyarise Show less

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  Citi

  Sept 2014 - Mar 2015

  Client Specialist - Cash Management Services for French and English Financial Institutions

  - Managing a portfolio of clients ensuring that their queries are acknowledged, investigated and resolved;- Proactively informing clients of problems and providing regular updates until issue resolution;- Driving client satisfaction through regular proactive calls and visits where required;- Ensuring adherence to all department Key Performance Indicator’s and ensuring a pristine control environment• Receive investigation/enquiry cases from customers, solve directly (quick-kills) or pass on to the investigations unit, keep customer informed of status and follow up on enquiries. Log all calls received in STaRS.• Acknowledge, investigate and resolve all enquiries received from customers in a timely and professional manner. • Inform customer of incoming funds and account balances where applicable. • Co-ordinate and control special cash transactions where applicable • Develop and maintain excellent customer contacts, supported by customer visits and calls if appropriate. • Ensure that all resolutions and/or recommendations are effectively communicated to the customer. • Communicate with third party banks and Citi Branches in order to resolve investigations that are common to both parties. - Proactively inform customer about problems(system failures, market issues) - Timely follow up on customer complaints - Regular proactive review of customers’ payments and investigations ratios. - Provide information on queries relating to interest and billing on customer accounts. - Effectively liaise with other Customer Service teams and departments- Review and resolve problems relating to Funds Transfers by conducting necessary analyses and communicating resolution to the Client Show less

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  International SOS

  Jun 2015 - Aug 2015

  Operations Coordinator
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  Bank of America Merrill Lynch

  Oct 2015 - Jan 2022

  Treasury Services Advisor - Assistant Vice President

  Managing an EMEA, US and Canada based client portfolioResponsible for supporting clients by servicing the client's treasury accountsWorking closely with Sales, Operations, Implementation, Technical Help Desk to provide excellent customer serviceKnowledge of liquidity structure, European processes and direct debit processesCoordinate and attend relationship reviews with Sales and Corporate Banking partnersLeveraging industry and product expertise to deepen client relationships and mitigate risk throughout the service processes Show less

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  Bank of America

  Jan 2022 - now

  Senior Relationship Manager - Vice President