Lohith G

Experience

• 

  Andromeda Marketing Pvt Ltd

  May 2011 - Oct 2011

  Customer Sales Executive

  B2B (Domestic-Mobility) , Cold calling, Lead Generation, End to End supports to the customers.

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  Mphasis

  Nov 2011 - Aug 2015

  Senior Process Trainer

  Joined as CSO later promoted as a Quality Analyst and then Sr.Process Trainer. Certified Trainer by 'Centum'. Trained New Hires, Quality and Product-Process refresher to the floor associates. Handled TnQ team and all related reports and conducted call listening activity for Operations.

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  HGS - Hinduja Global Solutions

  Sept 2015 - Jan 2016

  Senior Process Trainer

  New Hire Training, Product-Process, Quality(BQ) refresher and Briefings conducted. Maintained and handled all training related reports and Taken operation round interview for 1st level associates. Got opportunity to handle a startup process and Team.

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  Zenith Software LTD

  Mar 2016 - Sept 2020

  Contact Center Team Lead

  International Contact Center-Ecommerce. Problem solving, Answering customer queries related to Client online platform. Updating informations as per client requirements in the system and portal. End-To-End service to the customers and clients.

• 

  DeV Software Ltd

  Dec 2017 - Apr 2019

  Customer Service Team Lead

  I have played multiple roles in the current organisation. Handling Product and Process related issues and escalating to the relevant team, understanding and meeting clients requirements. Training new joinees, handling team, QC, coaching and sharing the feedback to improve the performance, quality and service and company revenue. Up skilling and drive attrition. Maintaining relevant data for audits, reports for review and preparing team roster.

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  INDIAN LEADERSHIP ACADEMY

  Oct 2020 - Feb 2022

  Sr. Learning and Development Consultant
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  Freelance

  Nov 2020 - now

  • Career Counsellor

    Mar 2022 - now

  • Master Trainer and Coach

    Nov 2020 - now
• 

  SkillWyze Global

  Feb 2022 - now

  🧿Founding Team 🔱Self-Architecting© Master Trainer 🔱Coach 🔱Mentor
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  CareerNakshaᵀᴹ

  Mar 2022 - now

  Growth Partner

  I am affiliated with CareerNaksha, an Ed-Tech platform and a Growth Partner for Bengaluru and Mysuru locations, Karnataka.

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  LifeSkillsBharat

  Jul 2023 - now

  Student Mentor

  MyGreenHorn is a one-stop solution that provides employability and life skills to the youth of India. Our aim is to equip every youth in India with the right tools, skills and mindset to succeed in any competitive career.Through our industry experience and smart AI Tools, we provide each student the three most important aspects for achieving an outstanding career:* Build a strong profile* Upskill to become interview-ready* Find the right job with the click of a buttonWhat We Offer:- AI Interview with recording and report- ATS Compliant Resume Tool- Personality Assessment- Soft skills Assessment- Aptitude Assessment- Career Assessment (to check the best suitable domain/industry)- Interview Preparation- Resume Building- Communication Enhancer- Career Guidance/ Recommendation - Placement Support- CertificatePlease feel free to DM or connect with me to know more about our services and for any customization.Email: thelohithg@gmail.com Show less