Muhammed Adamu Bello (MSc, MMA, COBIT, PRINCE2)

Experience

• 

  Globacom Nigeria Limited

  Dec 2004 - Jun 2007

  Management Information Systems Executive

  • Pioneered the technical to business interface role in the Information Systems Department, bridging IT and telecoms operations and reducing miscommunications by 30%, improving productivity by 25%.• Created the Business Query database enabling self-service customized reporting for business units including Marketing, Customer Care, and Finance, increasing data transparency by 50%.• Built and managed a 5-person team responsible for extracting and delivering over 500 customized reports per month from network databases with a 95% satisfaction rate.• Received Award for Best Information Systems Staff in 2006, recognized for increasing interdepartmental collaboration by 40% and optimizing business-technical operations. Show less

• 

  Nigerian Communications Commission

  Jul 2007 - now

  • Directed 5-person team upgrading Commission websites and assets in 2020, improving site speed by 35% and user engagement by 25%.• Directed the implementation of robust cybersecurity protocols, including SSL and Web Application Firewalls, across all the Commission's online assets, safeguarding against cyber threats.• Conceptualized and directed the extension of the online data visualization platform to show Nigerian telecom operators' technical (QoS) Key Performance Indicators.• Supervised the development and deployment of custom online applications for the Commission. Successful deployment reducing process times by 30 - 40%.o Type Approval Management System (TAMSY)o Numbering Management System (NMS) o Spectrum Management System (SMS)• Assumed expanded role as Principal Information Technology Coordinator for the NCC Computer Security Incidence Response Team (CSIRT)o Supervised website development and deploymento Supervised hardware (server and client systems) deployment• Served as Co-Chair of AI/ML Process Integration Committee to explore the feasibility of integrating Artificial Intelligence and Machine Learning tools into the business, operational and technical processes of the Commission• Directed the development and deployment of online assets for the following Commission sponsored national capacity development initiatives;o IoT CodeCamp & Hackathono Emerging Technologies Competition (ETC)o Nigerian Telecommunications Indigenous Content Expo (NTICE)• Achieved numerous awards for the Nigerian Communications Commission in the Government Agency category, for exceptional achievements in website design, content development and social platforms. Show less • Conceptualized and led development of industry statistics online data visualization system using JavaScript, providing interactive access to 10+ years of telecom industry data.• Led transition of hosting services back to Nigeria from US, fortifying data security for 80TB+ of Commission data and aligning with government mandates.• Supervised migration of Commission's lists and directories to searchable online database format, boosting self-service access and reducing inquiries by 45%.• Represented the Nigerian Communications Commission at the Africa Network Operators Group (AfNOG) and African Network Information Centre (AfriNIC) IPv6 Capacity Building & Enhancement Program • Achieved numerous awards for the Nigerian Communications Commission in the Government Agency category, for exceptional achievements in website design, content development and digital platforms.• Nominated for Best Information Technology Staff Award 2018 and 2019, underscoring technology leadership.• Received Best Information Technology Staff Award 2017, recognized for spearheading systems optimization and digital transformation. Show less • Directed 5-person team upgrading Commission websites and online assets in 2015, improving site performance by 40% and boosting user engagement by 30%. • Served on Asset Disposal and Auction Committee representing IT Department, overseeing disposal of over 800 end-of-life equipment items. • Conducted inspections of 50+ nationwide CSR projects as National Project Verification Team member, validating Emergency Communications Centers, School Knowledge Centres, and Digital Bridge Institute campus to spec. • Assumed IT support ownership for Spectrum Administration Laboratory servers hosting monitoring platform, maintaining 99.9% uptime. • Led IT support for upgraded quality of service monitoring system achieving 95% application uptime. • Directed development and launch of Universal Service Provision Fund subsidiary website, supporting goal of expanding telecom services to underserved communities. • Implemented the automated offsite backup of all Commission online assets via Data Protector, safeguarding over 80TB of data.• Assumed expanded role as Head – Web Operations, IT Policy & Security Management overseeing 8-person team managing the Commission's online assets, involving;o Supervised revision of ICT Security Policy Manualo Supervised development of ICT Infrastructure Backup Procedure Documento Supervised revision of ICT Usage Policyo Supervised development of Biometric Attendance System Guideline Documento Supervised deployment of ICT Usage Acknowledgment Form for new members of staff• Nominated for Best Information Technology Staff Award 2014, 2015 and 2016. Show less • Directed 4-person development team upgrading Commission websites and online assets in 2011, improving site performance by 50% and user engagement by 40%.• Implemented Verisign SSL encryption across all Commission online assets, safeguarding 3 domains and 5 subdomains and applications from cyber threats.• Served on IT and Technical Solution Proposal Evaluation Sub-Committee reviewing over 100 vendor proposals annually, ensuring optimal tech acquisitions.• Served on Asset Disposal and Auction Committee representing IT Department, overseeing disposal of over 500 end-of-life equipment.• Served on National Project Verification Team inspecting 112 Emergency Communications Center implementations across Nigeria, validating 30+ site builds to specification.• Implemented interactive SIM Registration Centre map receiving over 50,000 unique views, enhancing consumer access.• Directed Search Engine Optimization initiatives improving Commission website search ranking by 20 positions.• Created secure document access system for 80+ vendors, operators and licensees, reducing inquiries by 35%.• Provided graphics and IT support for Nigerian delegation at ITU Telecom World 2012, producing 20+ marketing assets.• Nominated for Best Information Technology Staff Award 2011 and 2013. Show less • Convinced Executive Management to establish the Web Operations Unit within the IT Department, ending outsourcing of web design, content management and updates which reduced web operations costs by 30%.• Developed and upgraded the Commission's websites and other online assets to dynamic content management system and database powered platforms in 2008, improving website performance by 50% and boosting user engagement by 40%.• Developed graphics and animations using Adobe Creative Suite for the Commission's websites, creating over 200 visual assets and increasing website appeal.• Created graphics for production of brochures, tags, marquees and banners at Commission hosted events for over 50 events annually, elevating branding and visibility.• Spearheaded the migration of the Commission's hosting services to an international Tier 3 level service provider, improving uptime from 95% to 99.9%.• Created content and feature update request workflows starting from request to implementation, reducing update turnaround time by 60%.• Served as IT Support Officer for the ASCOM QVoice telecommunications Quality of Service monitoring system application, maintaining 99.5% uptime.• Spearheaded deployment of eNoticeboard System in Commission Headquarters reaching over 500 employees, improving information dissemination by 75%.• Represented the Commission at the 12th Public Policy Meeting of AfriNIC in Rwanda, providing key technology insights.• Nominated for Best IT Staff Award 2008 and 2009. Show less

  • Assistant Director

    Jan 2024 - now

  • Principal Manager - IT Department

    Jan 2020 - Dec 2023

  • Senior Manager - IT Department

    Jan 2017 - Dec 2019

  • Manager - Infromation Technology

    Jan 2014 - Dec 2016

  • Deputy Manager - IT Department

    Jan 2011 - Dec 2013

  • Senior Officer - IT Department

    Jul 2007 - Dec 2010