Tony Sutton Sr., MBA, CLSSGB

Experience

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  Liberty Mutual Insurance

  Oct 2008 - Mar 2012

  Sr. Insurance Sales Rep

  ● Utilized a consultative sales approach to sell liability policies to customer through a mailer campaign.● Exceeding the company quota by 15% on a monthly basis by setting personal daily and weekly sales goals● Closed inbound auto and homeowner’s insurance sales on the average of 12 sales a day● Identified customer risks by utilizing underwriting rules and guidelines to bind coverage on a case-case basis

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  Hertz

  Feb 2013 - Feb 2014

  Assistant Branch Manager

  ● Created a new process for maintaining the maintenance of our fleet● Maintained company standards in Hertz Local Edition (HLE) stores, for continued successes in sales and grew the store’s profit margin by 7%● Established escalation routines to facilitate timely resolution of customer issues to ensure positive brand image and maintain long-lasting relationships with customers● Managed a team of drivers for daily coordination of vehicle inventory and the pick-up of customers● Built relationships with local car dealerships and auto repair shop owners to refer customers to the HLE and the servicing of our fleet of vehicles Show less

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  Sears Holdings Corporation

  Feb 2014 - Nov 2014

  Sales and Service Team Manager

  ● Performed daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports● Evaluated and monitored reps. to ensure they were trending to hit the KPI’s for the department● Ensured compliance of Appointment Center Scheduling policy and procedures through daily observation and time management tools● Conducted interviews and hired inbound appointment setting representatives for call center on a bi-weekly basis● Coached, and developed team managers and new associates in skills needed to support sales force on an ongoing basis to support Service Quality Levels (SQL)● Analyzed statistics reports daily for continuous management of resources, productivity management, and scheduling customer appointments Show less

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  Premier Care

  Jun 2015 - Feb 2016

  Scheduling Manager

  ● Interviewed and hired service representatives for the scheduling department● Established new processes to improve client relations● Implemented process changes department wide● Managed a team of service representatives to optimize field consultant’s consultations for the sale and installation of walk-in tubs and barrier-free showers for a 45-day layout plan● Created service representatives weekly schedule, ensuring that all field consultants are supported while meeting with customers● Managed regional managers’ schedules for the follow-up consultation with the customers after the sale of a product on a 45-day layout plan● Prepare technical reports by collecting, analyzing and summarizing information and department trends Show less

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  Florida International University

  Jun 2016 - Dec 2017

  Graduate Student

  ● Applied economic concepts and models to analyze real-world problems that arise from both the demand-side and supply-side of various markets● Analyzed the problems that exist in a given process or operating system, and develop an organized plan for improving the value-adding processes● Appraised ethical, social, environmental, and economic impact of alternative courses of action on multiple stakeholders when making decisions and taking actions on process design and improvement● Evaluated the impact of information systems on the structure, processes and behaviors of the organization ● Developed a working knowledge of IS development lifecycle processes and methodologies based on mapping (as-is and to-be) strategy, process and technology● Analyzed economic issues related to health insurance Show less

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  Uber

  Feb 2018 - Apr 2019

  Customer Relations

  The liaison between the company and the consumerEngaging the consumer, with the goal of 100% customer satisfactionAnticipating the consumer needs prior to requestProviding real-time feedback to the company from the consumer

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  Lean Process Consulting & More

  May 2019 - now

  To deliver a systematic approach to improving our clients performance in Healthcare.

  • CEO & Founder

    May 2019 - now

  • CEO & Founder

    May 2019 - now
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  CSL Plasma

  May 2022 - now

  Assistant Quality Manager