Deep Enrich
Sona Stepanyan
Contact Center Agent
546 followers
Yerevan, Yerevan, Armenia
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About me
Group Card Operations Administrator
Education
Yerevan State University
2017 - 2021Bachelor's degree ENGLISH LANGUAGE AND LITERATURE/LETTERS
Experience
HSBC
Dec 2021 - Jun 2023Contact Center AgentAnswer customer inquiries and provide customers with account information.Perform account transactions including accepting loan applications and processing transfers, withdrawals and deposits.Maintain service standards for quality customer service, turnaround time, accuracy and follow up.Cross sell loan and deposit products and other services to new and existing customers.Promote use of self-service functions such as online and mobile banking.Fraud monitoring.
SoftConstruct
Sept 2023 - nowGroup Card Operations Administrator
Licenses & Certifications
Financial Accounting Fundamentals
FL CONSULTINGJun 2024
MS Excel
Business Development GroupFeb 2024
Languages
- enEnglish
- ruRussian
- arArmenian
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