Ignatius Pradeep

Experience

• 

  Tata Consultancy Services

  Nov 2007 - Sept 2019

  • Directed a highly dedicated team of twenty-five members whose primary responsibility was ensuring inventory accounting, merchandise management, assortment management, demand forecasting, and order orchestration.• Developed a project plan for continuous improvement on the current state of supply chain applications and operational processes, identifying areas of improvement and executing the plan to achieve the desired results.• Managed and guided the offshore team, providing functional inputs and support to ensure 100% SLA on all operational and development metrics.• Established monitoring systems and processes using a UNIX shell script automation tool to ensure the availability, performance, and reliability of applications, batch scripts, and infrastructure. Revamped mean-time-to-recovery by 50% and reduced new store setup time from eight to two person hours.• Digitized manual monitoring of critical milestones, application health checks, and essential business processes. Implemented Philips IoT Hue bulbs for smart alerting and ensured effective communication between the DevOps team and stakeholders. The solution reduced resource utilization from three to one person per shift.• Fostered a culture of continuous improvement through regular reviews of processes, tools, and practices. Improved efficiency, quality of deliverables, documentation, and delivery excellence. Show less • Developed a comprehensive transition plan and strategy using the 30:60:90 transition model and indicated the objectives, milestones, and key deliverables of the transition.• Worked closely with various stakeholders to ensure effective communication and collaboration of all parties involved. This included onboarding resources, clarifying project requirements, resolving bottlenecks, and addressing concerns that aroused during the transition.• Assessed potential risks and developed contingency plans to mitigate risk and continuously monitored the transition process to ensure timely completion with business acceptance.• Conducted a thorough study of service catalogs to document known issues and changes in the pipeline and created a problem determination guide to document comprehensive knowledge of the supply chain systems in scope.• Meticulously planned the shifts and trained the team to achieve incident resolution by 90% in secondary support and more than 95% in primary support.• Ensured 100% service level agreement in incidents, changes, and service requests for Logistics and Supply chain applications throughout a steady state (3 months).• Constructed technical contingency solutions for grocery orders, saving at least 50 man hours in a warehouse during an unplanned outage. Simplified Control-M schedules and fine-tuned queries, reducing at least 30 incidents per month. Developed several ReXX tools for application support, saving at least 1 PD every week.• Spearheaded problem management and accomplished zero problem backlogs in six months. Accomplished > 98% SLA in incidents, problems, and service requests for Supply chain and Logistics applications. Show less • Analyzed CMDB to gather system information and provided recommendations for application portfolio rationalization based on application portfolio framework (Retire, Rewrite, Re-platform, or Replace).• Prepared questionnaires to evaluate how well each application aligned with the company’s current and future business objectives and scored each parameter on a scale of 1 to 10. Submitted comprehensive reports with heat maps representing the association of each application to business needs.• Assessed the risk, security, data, and other compliance like GDPR for potential impact in implementing a change.• Appraised the total cost of ownership for each application by evaluating the cost of license, maintenance, and resources. Show less • Responded to and resolved several production incidents as a subject matter expert in supply chain areas of merchandise presentation, item management, and inventory accounting.• Improved delivery time and accuracy of demand forecasting by optimizing DB2 queries and fixing code glitches. Built ReXX tools, increasing efficiency for batch recoveries, code analysis, and easy compilation of COBOL code to improve productivity.• Conducted root cause analysis for high-severity incidents and provided a solution through small change requests and problem management. Raised several changes to implement solutions in production, including software upgrades, patches, configuration changes, and mainframe clock changes.• Designed, developed, tested, debugged, and implemented software solutions in COBOL, JCL, DB2/IMS, Cool:GEN to meet specific client requirements.• Engaged with business teams in application upgrade discussions to capture client requirements and articulated facts with clear documentation. Show less

  • DevOps Lead

    Jun 2017 - Sept 2019

  • Transition Lead

    May 2015 - May 2017

  • Presales Specialist

    Feb 2014 - Apr 2015

  • Supply Chain Team Lead

    Nov 2007 - Feb 2014
• 

  Cranfield School of Management

  Oct 2019 - Sept 2020

  MSc Logistics and Supply Chain Managment

  Cranfield School of Management is one of Europe's most prestigious and renowned management schools. Cranfield School of Management's supply chain program is internationally recognized as one of the leading Master's currently available in SCM.Structured literature review Thesis on: "Blockchain technology in agri-food value chain management"Electives:- Six Sigma- Big Data Analytics- Retail Logistics- Logistics Outsourcing

• 

  Tata Consultancy Services

  Oct 2020 - Oct 2024

  • Acted as the primary liaison between IT and customers to gather and implement feature requirements. Introduced a shrink and loss prevention system that reduced warehouse damage by 20% and improved fulfillment-to-promise (F2P) by 5%.• Managed the product roadmap, backlog, and user stories, facilitating customer demos and driving incremental feature enhancements within three sprints. Reduced transshipment losses by 17% in sortable FCs using SANKEY analysis, improving OTIFs by 7%.• Led a 15-member team to develop a supply chain platform that visualized loss hierarchies, identifying previously undetected shrinkage metrics. This resulted in a 4% reduction in warehouse controllable shrink.• Fostered collaboration between executive stakeholders, engineering teams, and business units to unify S&LP data, deliver actionable insights, and highlight key trends. The platform prevented over $10 million in inventory shrink. Show less • Collaborated with the project teams to engage with potential customers and conducted due diligence to comprehend their requirements, bottlenecks, and proposed solutions to align with their business objectives.• Proposed and designed bespoke solutions to address unique customer challenges, illustrated through flow diagrams, presentations, proof of concepts, and wireframes.• Assisted in creating persuasive proposals for RFP / RFI / RFQ responses and articulated value propositions of the products and services built within the company.• Coauthored a point-of-view deck, evaluating the capability alignment of supply chain network reference data from legacy systems to enable COTS products with required data. The PoV resulted in the acceptance of a strategic solution to create a foundation of network parameters across categories and brands for a large grocery retailer in the UK.• Created a functional topology for e-commerce order management by capturing prospective capabilities from order capture to order delivery and customer returns.• Lead a due diligence project by leveraging analytical expertise to identify shrink opportunities and recommended innovative solutions using AI/ML techniques of computer vision and video analytics for a large e-commerce giant in the USA.• Created the complete design, architecture, and core algorithm for container prioritization and pursuing a patent for the same filed in Indian jurisdiction. Show less

  • Product Owner

    Nov 2022 - Oct 2024

  • Supply Chain Consultant

    Oct 2020 - Oct 2022
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  Pando

  Nov 2024 - now

  Customer Analytics & Value Delivery Manager