Anna Kopczynska

Experience

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  Infosys BPO - Philips

  Feb 2008 - Feb 2011

  WAVE4 trainer responsible for transferring knowledge covering wide aspects of Accounts Payable posting area of finance and accounting. Carrying out workshops concerning SAP system, Inter Company Accounting reconciliation, AP Posting process, reporting, ECC Tool and VMD Tool for large groups of trainees including Deputy Team Leaders. Transferring site specifics from various company codes. Implementation and documentation of training process. Coordination and execution of knowledge transfer during WAVE4 for given training groups. Contact person between Lodz and Pune offices during final stage of WAVE4. Show less

  • Senior Process Executive

    May 2010 - Feb 2011

  • Accounts Payable Trainer in India

    Feb 2010 - May 2010

  • AP Accounting Associate - Philips

    Feb 2008 - Feb 2010
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  Infosys BPO - RioTinto

  Feb 2011 - Aug 2013

  Growing into an expert in Expense Management Process. Key responsibilities covering: monitor credit card data load in accounting systems (SAP and Spendvision), perform audits of cardholder’s expenses, reconcile & monitor expense accounts, manage complex Expense Management reporting, high end customer service, carry out trainings for new members of the team, constant improving of the process. After Go-Live phase obtained special recognition from both Infosys and Rio Tinto Management for personal engagement in project and outstanding performance. Awarded Team of the Month prize, nominated by manager in customer delight category. All SLA’s for Expense Management SLC process are met which makes the project great success with Client appreciation at the highest level. Show less

  • Expense Management Process Specialist

    Apr 2012 - Aug 2013

  • a.i. Expense Management Process Specialist

    Apr 2011 - Apr 2012

  • Expense Management Senior Process Executive

    Feb 2011 - Apr 2011
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  Infosys BPO - AkzoNobel

  Aug 2013 - Sept 2014

  Took over TL’s responsibilities during holiday period. Key responsibilities covering: ensuring that service levels meet the requirements of SLA, managing and motivating team in day to day operations, delivering reports to management, providing professional support and guidance to the team. Performing quality checks. Creating PTP and RTR checklists for processes transferred from the client. Participation in calls with the client. Implementation and maintenance of Quality Awareness Culture (Kaizen, 5S, Green Stars, KPI visualizations, etc.). Supporting AkzoNobel engagement in improvements management. In October and November 2013 participated and supervised P2P process migration from Warsaw to Pune, India for AkzoNobel.

  • a.i. Quality Team Lead

    Jul 2014 - Sept 2014

  • Quality Process Lead

    Apr 2014 - Jul 2014

  • P2P Process Lead

    Aug 2013 - Apr 2014
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  Infosys BPO

  Sept 2014 - Mar 2016

  Leading two teams in AkzoNobel engagement - Quality Team and Reporting Team.Key responsibilities covering: • Forming and executing Quality framework for AkzoNobel • Supervising Reporting (KPIs & CPIs) and Quality process - PTP, RTR and OTC• Implementation and maintenance of Quality Awareness Culture (Kaizen, 5S, Green Stars, KPI visualizations, etc.)• Supporting Continuous Improvement within the engagement• Assisting Transition Managers in controlling process quality (Calibration calls process between Infosys and AkozNobel)• Leading and mentoring employees performing Quality, Reporting and Improvement related activities• Lean Implementation• Conducing job interviews, execute employees’ assessments and other HR related activities Certified in Agile Project Management™ (APMG International) Show less Ensuring that all contract requirements between Infosys BPO and Akzo Nobel are met.Managing and participating in four projects for AkzoNobel:Risk Management Project for +250 FTE: developing and maintaining risk management plans and information systems. Coordinating data analysis including application, interpretation and implementation of extensive risk management reporting.Configuration Management Project for +250 FTE: identifying, organizing and controlling modifications to the work products being developed in organization.Business Continuity Management Plan for +400 FTE: defining the objectives, strategies and framework to ensure the continuity of business operations and availability of critical resources in the event of a disaster. Knowledge Management Project (participating): optimizing the effective use of knowledge assets.PRINCE2® Certificate # PF/29/05/2015/LODZITIL® Certificate in IT Service Management # 5436103.20431457 Show less

  • Senior Team Leader

    Sept 2015 - Mar 2016

  • Project Lead

    Sept 2014 - Aug 2015
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  Nordea

  May 2019 - now

  Leading one of the biggest team in Nordea Operations. Representative of Nordea Operations Denmark in Streamline Backbone project (Paperless Banking). • Managing and motivating team in day to day operations; providing professional support and guidance• Conducing job interviews, execute employees’ assessments and other HR related activities • Ensuring that KPIs are above expectations• Responsible for reporting and risk area in department (Risk Control Self-assessment, Headcount, capacity etc.) • Promoting Agile way of work within the unit• Playing important role in Bank Transformation (Paperless Banking project) Show less

  • Team Lead

    Mar 2016 - now

  • Management Partner

    May 2019 - May 2021