Cory Larsen

Experience

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  COMPUTER SERVICES OF ARIZONA, LLC

  Jan 1992 - Nov 2011

  Director of IT

  Identify ITIL-based process improvements and define and deploy these improvements in tandem with service management software system implementation.Substantial experience of effectively implementing transformational change within an IT delivery organization by successfully restructured entire network system for a 50 million dollar construction company resulting in a quality and stable network system, lower costs of operations and improved productivity.Conducted project status meetings including business users, team members and senior management being director IT department for a multimillion dollar company for over 14 years accomplishing lower operating costs and quality IT department.Prepare recommendations for implementation of new procedures and systems by executing and transitioning IT change projects into functional live environments designing and enacting network reconstruction project through all phases of implementation and follow-up processes increasing productivity for entire office.Extensive experience of leadership, motivating and developing self and others by managing team of contracted help and successfully mitigate massive virus outbreak and deploy replacement computers of over 500 computers at Phoenix Baptist Hospital.Strong skills in identifying the relationship between cost, risk and service within the IT service and create service improvement plans to improve the balance in line with core business strategy and requirements by developing and manage operating and capital budgets, and prepared financials and other business reports successfully keeping costs within budgets.Ability to demonstrate strong team working, developing cross-functional relationships and fostering co-operation within and across teams. Built positive team atmosphere and procedures and requirements through managing and providing leadership to resolve critical customer service issues consistently exceeding minimum requirements. Show less

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  MetroIMS

  Nov 2011 - Apr 2012

  Field Technical Manager

  Substantial experience of effectively implementing transitional change management within an IT delivery organization by successfully restructured entire network system for a 50 million dollar construction company resulting in a quality and stable network system, lower costs of operations and improved productivity.Demonstrated leadership quality by implementing and documenting the restructuring of field technician schedules and helpdesk which resulted in ensuring superior clientele incident service and top satisfaction. Show less

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  Contract Work

  Oct 2012 - Apr 2013

  Information Technology Contractor

  • Performed emergency Microsoft Server 2003 Active Directory repair. Corrected issues with DNS. Tested and verified Active Directory and DNS for proper functionality. Acquired, installed, configured and tested server backup software. Verified successful backups. Contract completed successfully. • Installation and configuration of new Active Directory server on VMWare ESXi 5.1 platform. Installation and configuration of Exchange 2010 server on ESXi 5.1 platform. Installation of backup server on to new domain. Contract completed successfully.• Team Lead of 11 technicians providing “Big Bang” installation and short term support of new check capture system. Responsibilities included: install new system, oversee technician turnout, replace technicians with backup technician if needed. Contract completed successfully. Show less

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  Avella Specialty Pharmacy

  Jun 2013 - Aug 2014

  IT Project / Vendor / Support Center Manager

  • Managed creation of ITIL CAB – Greatly improved communications between departments.• Created change management system following ITIL – Improved tracking of changes through RFCs.• Project Managed enterprise wide desktop refresh and conversion to new pharmacy software. - Project was completed on time. All issues resolved in a timely manner using ITIL processes and procedures. • Managed creation of IT configuration lab for design build processes. – Completed early and under budget. • Managed creation of new IT infrastructure help desk – Improved poor help desk service to excellent rating. • Managed creation and execution of new pharmacy student account creation process. – Solved issue of students arriving and not being able to work on workstation. • Managed IT support center team for call center and pharmacy locations. – Successfully improved support center performance from poor to excellent.• Managed scope, procurement, training, configuration and deployment of BMC Asset Core asset management software.• Managed IT Vendor Management Portfolio, including IT Procurement, Contract Management, Relationship Management & Performance Management (SLAs). • Developed ITIL processes and procedures – Improved IT department efficiency. Show less

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  Contract Work

  Oct 2014 - Jan 2020

  • Created plan to restructure internet communications providers to save the company over $20,000.00 per year. • Managed IT vendors• Provided plans to reduce costs with current service management company and switch to T&M contracts.• Manage a team of IT professionals including systems administrator, network administrator and desktop administrator to help client with their IT needs eliminating 90% of backlogged projects.• Create Virtualization Plan to replace 19 standalone servers with redundant VM hosts.• Created Change management Process• Created Problem management Process• Improve IT communications with the business• Responsible for all aspects of project plans and execution.• Review ServiceDesk ticketing system to aid client in making the decision to keep or replace system.• Investigate ITSM solutions and created business case for acquiring product.• Investigate Knowledge base solutions and generate report.• Worked with vendors, politicians, as well as oversaw subcontracted technicians who were performing the physical installations. • Managed the reporting of the installation teams, oversaw project details, ensured that the timeframe was kept, converted raw project data into a usable format and worked closely with leadership team to ensure the processes ran smooth and all issues would be addressed quickly.• Coordinated multiple teams in order to achieve project success.• Managed replacement of inappropriate firewalls with WatchGuard M440 firewalls.• Procured and installed BMC Client Management software to handle Imaging, Patch Management, Software Deployment, Remote Support, Compliance Management.• Reduced Maintenance agreement costs thousands of dollars by eliminating and replacing existing systems with better less expensive solutions.• Developed infrastructure restructuring plan to meet PCI compliance.• Interviewed candidates for employment Show less • Level 3 technical support and vendor management for the Property Systems Two-Way interface.• Trained hotels on how to troubleshoot their PMS for various issues.• Wrote SQL server scripts to troubleshoot hotel Two-Way interface issues.• Created processes & SQL server scripts to automate reporting.• Created Excel spreadsheets to enhance Two-Way reporting.• Created processes to discover hotel Two-Way communication issues.• Successfully took over 2 year failing complex remote access VDI project focusing on security issues and achieved completion of project through penetration testing.• Completed projected 12 month project in 3 months. • Provided Systems Administrative Work for Windows Server 2008, Exchange 2013, Backup Exec.• Determined that Lotus Notes Domino servers are not affecting the network.• Review fax FOIP and cloud solutions.• Managed recycling / disposal of old equipment meeting all regulations.• Successfully completed a project for Super Bowl XLIX. • Project Manager and was responsible for overseeing the installation of new DAS cellular network and connectivity for users and vendors who will be needing IT during the Super Bowl XLIX pre-game activities. Show less

  • Information Technology Contractor - Management

    Oct 2014 - Jan 2020

  • Information Technology Contractor - Support

    Oct 2014 - Jan 2020