Jaclyn Miller, CMP

Experience

• 

  The Charles Hotel

  Jun 2007 - Mar 2011

  Maintain positive guest relations at all times through professional interaction, problem solving, and quick decision makingManage general inventory, room blocks, and individual reservations to maximize revenueSupervise and manage a staff of three Reservations Agents and report directly to the Director of RevenueMonitor group reservation activity daily and communicate status with Sales DepartmentWork closely with other departments to effectively accommodate guests' special requests and amenitiesCommunicate designated VIP reservations to the General Manager and department managers Show less Provided administrative support to five Sales/Catering Managers.Assisted managers in contacting authorized vendors to coordinate function arrangements Interacted directly with clients to assist in planning and execution of eventsPrepared weekly Banquet Event Orders and distributed to all departments to assist in preparation for upcoming eventsOrganized Daily Events, 10-Day Forecasts, and other various reports as assigned Responsible for answering phones and taking inquires in a timely manner Show less

  • Reservations Supervisor

    Aug 2009 - Mar 2011

  • Conference Service Manager

    Mar 2009 - Aug 2009

  • Catering/Sales Assistant

    Mar 2008 - Mar 2009

  • Guest Service Agent

    Sept 2007 - Mar 2008

  • Sales & Marketing Intern

    Jun 2007 - Sept 2007
• 

  Liberty Mutual Insurance

  Mar 2011 - Mar 2013

  Conference Center Coordinator

  Plan,schedule and execute meetings within the Conference CenterProvide primary support for the set up and delivery of on-site servicesAddress meeting, conference and training needs, oversee day-to-day utilization and assignment of conference rooms Prepare daily schedule of activities scheduled for Conference Centers staff, Facility Operations, and Dining ServicesWork with customers to develop meeting requirements. Consult and advise on appropriate audio-visual needs, catering services, room set-up and other meeting requirements Show less

• 

  Marriott International

  Mar 2013 - Apr 2014

  Event Manager

  Responsible for managing events and group room blocks from turnover phase through the post event phase for 35 Select Service and Extended Stay hotel properties throughout the Northeast RegionDeliver high levels of customer service to ensure all of clients group and event needs are met Manage over 100 bookings in one period while staying organized and responding to client needs in a timely mannerParticipate on the events/sales cross functional team as the events representativeAwarded Event Manager of the Quarter – 3rd Quarter 2013 Show less

• 

  Westin Copley Place, Inc.

  Apr 2014 - now

  • Senior Catering Sales Executive

    Apr 2018 - now

  • Meeting & Event Manager

    Apr 2014 - Mar 2018