José Reynaldo Ojeda Castillo

Experience

• 

  Procter & Gamble

  May 2010 - Jul 2010

  HR Scholar

  Analize the scholars program in search for opportunities to develop and inspire the future sales area leaders and support in the HR activities.

• 

  Universidad Panamericana

  Aug 2010 - Jun 2012

  - Responsible for attract new university students.- Provide customer service to university candidates and families.- Coordinate interns schedule and workload to achieve area objectives.- Create and development social media strategy through for Facebook, Twitter, blogs and institutional website. Analize the high school market to create effective communication strategies to attract new students.

  • General Coordinator and Community Manager

    Jun 2008 - Jun 2012

  • Market Analyst

    Aug 2010 - May 2012
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  VSC Marketing

  Feb 2012 - Jan 2013

  Project Manager

  - Create valuable content in the videogame website Gameplay.vg to engage and attract viewers and followers to our site and social media channels so it could be an attractive investment for the game developers. - Responsible for the creation of the Gameplay digital magazine, which increased the Twitter followers in an 85% and the website views in a 50%.

• 

  Walmart

  Jan 2013 - Feb 2015

  - Responsible for planning, managing and forecasting departments catalog sales, margin and profit to reach business plan.- Negotiate with suppliers to have best business condition and serve our client in a better way.- Give service to our operations team to make them reach their sales and inventory objectives- Elaborate and analyze performance reports for decision support.- Develop and execute planogram strategies to increase our categories profitability. - Participant in the talent development program in which future buyers work as Assistant Managers in a store to develop an improvement project for the buyers leaders. - Recognized as a participant with high development expectations by General Merchandise VP after the presentation of the program Merchandising by consumption occasion.

  • Jr. Buyer for Automotive Department

    Jun 2013 - Feb 2015

  • Trainee Buyer

    Jan 2013 - Jun 2013
• 

  Walt Disney World

  Mar 2015 - Feb 2016

  Cultural Representative / Disney Trainer

  - Provide excellent guest service by supporting the Disney Four Keys.- Introduce and train new cast members for their new role.- Effectively address guest concerns and resolve conflicts.- Partner with different area cast members to maximize guest´s experience.

• 

  Bewell

  Apr 2016 - Jun 2017

  Project Manager / Commercial Manager

  - Create and coordinate buying strategies to increase revenue and relevance in our clients’ market share.- Coordinate our logistics, sales, design and programming teams to give the best service to our businesspartners and customers.- Develop, analyze and improve our sales processes.- Sales account manager for Amazon.

• 

  Walt Disney World

  Jul 2017 - Jul 2018

  Merchandise Guest Experience Manager

  - Lead Epcot World Showcase retail stores operation to achieve guest experience PLEX scores, financial, inventory control, product placement and presentation objectives.- Manage company recognition programs and develop new campaigns to ensure Cast Members best performance.- Ensure product offerings are supplied and properly displayed to enable Guest satisfaction and financial success.- Responsible for loss prevention measures including cash registers and safe audits to reconcile revenues.- Monitor and manage staffing and schedules.- Team up with Food and Beverage, Attractions, Custodial, Festivals, Guest Relations, and Entertainment partners to create the best experience to Epcot visitors. Show less

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  Bewell

  Sept 2018 - Oct 2019

  Digital Manager / Purchase Manager

  - Create and coordinate buying strategies to increase revenue and relevance in our clients’ market share. - Coordinate logistics, sales, design and programming teams to give the best service to our business partners and customers.- Develop, analyze and improve our sales processes.- Generate and follow up strategies for Marketplaces and direct sales models.- Analize, create and execute merchandise catalog strategies.

• 

  Disney Cruise Line

  Dec 2019 - now

  Merchandise Sales Associate / Disney Trainer

  - Provide exceptional service to our guests while proactively selling merchandise to exceed sales plan.- Welcome and train new Crew Members to succeed in their new role.- Create magical shopping experiences by upholding the four keys basics.- Support business initiatives and new product launches.- Maintain our onstage area show ready with product fully stocked on shelves and fixtures sanitized and clean.- Responsible for having the hard lines stockroom safe and courteous for helping the crew members perform their role to assist guests.- Receive, log and unload merchandise products.- Comply set policies and procedures as maritime and ship rules, regulations and procedures. Show less