Gisele Ferreira

Experience

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  Action Wear Showroom

  Apr 2016 - Dec 2016

  Assistant Manager - Internship

  Received, moved, checked, and stored incoming goods.Created attractive displays for apparel and accessories in the showroom.Prospected new customers by phone.Visited customers’ stores and received customers in the showroom to present brands, place orders and develop sales.

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  TK MAXX

  Oct 2018 - Dec 2019

  Shop Assistant

  Helped in the placement of goods in the store in a fast-paced environment.Collaborated with the store merchandising; stacking shelves and displaying goods in an attractive way.Worked with the team doing price markdowns and remerchandising.Maintained jewelry counter standards including replenishment of items, organization, and cleanliness standards of the department.Closely assisted customers on jewelry sales throughout each individual sales process.Handled customers’ payments and processed refunds or returns when necessary. Show less

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  Poundland & Dealz

  Jan 2020 - Jul 2021

  Shop Assistant

  Maintained a steady flow of stock from storage to where it is needed, helped in the processing, and placing goods in the store.Collaborated with the store manager on merchandising, organizing shelves, and creating window displays in an attractive presentation.Took payments and processed refunds or returns when necessary.Helped stocktaking process to make sure all products are available in store and to prevent overstockingPerformed daily stock analysis and system checks to identify possible errors in reports.Assisted clients with excellent customer service skills when needed. Show less

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  Reiss

  Nov 2021 - Sept 2022

  Sales Advisor - Brown Thomas

  Provided exceptional customer service in a fast-paced fashion retail environment, building strong relationships with customers and encouraging repeat business. Assisting customers by offering women’s apparel and accessories, consistently ensuring the highest level of customer satisfaction.Development of teamwork skills; collaborate effectively to ensure that tasks are performed satisfactorily to meet company’s daily and weekly goals.Collaborate with the store merchandising and store maintenance according to brand standards presentation.Answering customer calls from Brown Thomas phone line.Preparing boxes of products from previous collections to be collected and generating accurate invoices using Retail J software.Training new team members; delivery operations, merchandising standards, till operations and general routines Show less

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  PhoneWatch

  Aug 2022 - Aug 2023

  Planning coordinator

  Providing phone and email support to field operations department.Liaising with engineers to reschedule jobs and approve No Shows Filling free downtime in engineers’ day with jobs. Following up directly with field engineers where deviations to planned day are identified.Ensuring Coverage areas are resourced sufficiently to achieve optimal service times to customers. Management of the planning application Gantt and CRM

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  Poundland & Dealz

  Mar 2024 - Oct 2024

  Supervisor
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  Brereton Jewellers

  Oct 2024 - now

  Sales Administrator

  Assisted with administrative duties, including creating invoices, managing stock levels, and ensuring inventory accuracy.Utilising my fashion design background to enhance in-store displays to attract customers and elevate the shopping experience. Designing promotional materials using Canva to support marketing and online presence.Creating social media content showcasing new arrivals and sales promotions to increase brand visibility, increase followers and engagement.