Jing Yao Lin

Experience

• 

  Beard Papa's

  Jun 2013 - Jan 2014

  Bakery Clerk

  - Prepare fresh cream puff 1 hr before store opens- Deliver exceptional customer service- Handling of cash and debit transactions with less then $1 error in closing balance

• 

  Today's Mobile Service

  Mar 2014 - May 2017

  Sales

  - Maintain updated knowledge of the smartphones and tablets- Positive attitudes and effective teamwork skills- Constantly reorganizing the store to keep a fresh look- Effective communication with manager and colleagues

• 

  Coppa's Fresh Market

  May 2017 - Apr 2018

  Cashier

  - Deliver exceptional customer service, go above and beyond- Efficiently handle cash and debit/credit transaction - Enhanced communication skills- Follow scanner price accuracy code of conduct- Manage to maintain a clean working environment

• 

  Cathay Pacific Airways

  Jan 2018 - Apr 2018

  Customer Service Ambassador

  - Assisting/Educating customers at the Kiosk check-in as well as Self-Serve Baggage Drop to promote the use of self-serve options and to make sure the best service has been delivered.- Successfully operate Amadeus check-in system and efficiently check-in customers - Knowledgeable of the airline's travel allowance and restrictions - Daily updates on exclusive offers and new updates of the company- Perform all my duties while valuing the importance of On-Time performance

• 

  KUNG FU DUCK

  Jul 2018 - Sept 2018

  Food Server

  - Properly prepare food order as requested by the customer- Efficiently handle instore, call in and online orders to make sure there are no delays in our service- Correctly handle all transactions process through cash/debit and make sure to close with a correct balance- upselling

• 

  Air Canada

  Sept 2018 - now

  - Assist and Educate passenger with Kiosk check in - Maintain professional customer service - Check-in passengers in a timely manner - Efficiently assist customers in arranging and adjusting their travel plan- Consistent customer service delivery- Ability to work under stressful situations- Creative problem solving- Knowledge retention and recall- Empathy- Excellent team player

  • Customer Experience Specialist

    Sept 2018 - now

  • Customer Service & Sales Agent

    Aug 2021 - now

  • Contact Center Agent

    Sept 2018 - Aug 2021