Denis Makurov

Experience

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  YUTP

  Mar 2014 - Jun 2016

  Developing of an economic strategy of the Company on the basis of its performance and goals in terms of improving return on investment and Client satisfaction level; managing of the team of 1 economist and 3 cost estimators - Designing effective budget models for departments and the entire company - Analysing financial information of the Company (e.g. revenues, expenditures and cash management) to ensure all operations are within budget - Major projects supervision (costs calculation, comparison of planned and factual costs) - Creating and presenting monthly, quarterly, annual budgets and financial reports to senior management Show less

  • Manager of Economic Department

    Nov 2015 - Jun 2016

  • Economist

    Mar 2014 - Nov 2015
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  Conduent

  Aug 2016 - Nov 2021

  Managing a team of approximate 100 employees and 5 team leaders (main KPIs driving and analysing on a Site level; capacity planing; bonus calculations and incentives management; absenteeism and attrition management; efficient communication between different departments within call center) - Performance management of KPIʼs pre‐defined by the Client, design of internal metrics and KPIs; adherence to set targets - Preparing regular performance reports by collecting, analyzing, summarizing data, customer feedback and trends, creation of action plans and presenting results to the Client on weekly/monthly/quarterly meetings - Development of site operational strategies and implementation of improvement plans by conducting needs assessments, performance reviews, capacity planning, establishing production, productivity and quality - Implementing and leading of DMAIC processes to improve particular business line performance: AHT 20% decrease, CSAT 3,5% increase, procedure adherence 5% increase. - COPC audit Show less

  • Operations Manager

    Nov 2020 - Nov 2021

  • Team Lead

    Dec 2017 - Nov 2020

  • Customer Service Advisor

    Aug 2016 - Dec 2017
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  Bolt

  Nov 2021 - Oct 2024

  Operations Manager, Maintenance CZ&SK

  As an Operational Manager for Maintenance in Bolt CZ/SK, I was in charge of keeping the maintenance process and warehouse operations on a constant high level to ensure efficient fleet operations with maximum vehicle availability as a basis of high GMV. - Managing a team of approximately 50 employees and 5 team leaders across Czech Republic and Slovakia.- Creating requirement for the team performance management ‐ ensuring adherence to maintenance KPI targets: fleet availability, backlog ratio, AVG vehicles fixed; MTTR, spare parts usage and inventory accuracy- Collecting, analyzing and consolidating performance data for internal business trackers and master plans- Creating action plans, analyzing business risks and improving operations- Managing budgets- Improving fleet availability on a country level, spare parts inventory accuracy up to 50% in CZ and 35% in SK, vehicle repairs number up to 20%- Cross-functional cooperating with Global Product and COPS teams - Improving maintenance data reporting accuracy and transparency, testing new features and successfully implementing them to the local teams and processes, collecting feedback for continuous enhancement- Scaling operations - launching new warehouses, ensuring compliance with local and HQ safety and maintenance standards.- Collaboration with HQ teams such as Product, Engineering, Customer Service, Recruitment, Logistics, - Risk and Legal team on maintenance and operations management- Building trust and transparent relations with all maintenance related stakeholders Show less