Monica Roman

Experience

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  Borgata Hotel Casino & Spa

  Jan 2005 - Sept 2007

  Oversaw front desk reps, as well as bellmen, concierge, VIP services and business center at 2,000 room casino hotel. Coordinated all VIP arrivals and departures. Arranged reservations, car services etc. Responded to requests of all VIP customers to ensure they are happy and enjoyed their time at the Borgata. Situated in the lobby of the hotel, assisted all guests with any questions or concerns they may have. Majority of things I handled were directions, general information of the area, reservations, car service, tickets for events, flower deliveries etc.

  • Front Desk - Dual Rate Shift Manager

    May 2005 - Sept 2007

  • Premium Services Coordinator

    Jan 2005 - Jan 2007

  • Concierge

    Jan 2005 - Jan 2006
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  Global Planners, Inc

  Jan 2007 - Jan 2008

  Rotational Trainee

  I worked in different departments of a full service coprorate event planning company. Gained experience in event registration management-utilized online registration programs and microsoft excel as well as created html invitations using adobe photoshop and microsoft front page.Worked in the meeting planning dept coordinating menus, production schedules, worked with vendors and learned other various aspects of corporate events.

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  Crestline Hotels & Resorts

  Sept 2008 - Mar 2011

  Sales Manager Hilton & Hampton Inn (Complex Hotel Property)

  I had the opportunity to fill a few different roles in the sales department at the Hilton Parsippany. I began as an Executive Meeting Manager, handling small corporate and social functions. As an EMM I handled all aspects of the sales process, from prospecting for the business to detailing the event and finally being on site the day of to ensure the success of the program. After a few months in this role I was promoted to Corporate Sales Manager. My focus changed to prospecting new corporate business groups that included a minimum of 50 rooms nights.After about a year of handling corporate business I decided to expand my experience and accepted an offer to handle the SMERF market. Majority of my groups were large convention groups and tour and travel.Handling all group sales incoming inquiries as well as prospecting for new business. I work with all market segments as I am the only sales manager for this property. I work with my GM to develop rate strategies to maximize revenue potential.I also assist operationally as needed based on volume. Show less

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  Remington Hospitality

  Mar 2011 - Aug 2011

  Sales Manager Hilton & Hampton Inn (Complex Hotel Property)

  I handled all local transient accounts for the Hilton and Hampton Inn Parsippany Complex Hotel. I work with existing accounts while also proactively searching for new accounts. I work with my accounts to develop rates for their travelers but also work with the individual travelers to ensure they enjoy their experience at my hotel.

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  THS Company

  Aug 2011 - Apr 2013

  Director of Operations

  In my roll as the D.O.O. I oversaw our inhouse Reservations Department call center which handled reservations for our tournaments. I also oversaw our Client Services Department which consists of our Client Services Managers who act as the main point of contact for our clients who are the Tournament Directors. Our Client Services department also creates a Travel Guide for the city in which the tournaments we handle housing for are being held. The travel guide consists of area information coupons and promotions.While overseeing these areas I am able to work with our clients and customers first hand. Problem solving and troubleshooting is what my day consists of regularly as well as constantly looking for ways we as a company can do our job better. While performing these tasks not only am I able to train my team on how to do these things better but I'm also able to interact with our customers and clients in order to make sure I constantly have my finger on the pulse as to what they need and how we can exceed their expectations. Show less

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  Davidson Hospitality Group

  Apr 2013 - Sept 2020

  I apply my diverse experience into my job everyday. My role is truly different on a daily basis. As part of the Guest Services portion of my role I manage Guest Satisfaction not only via personal interaction but also with the assistance of our guest survey application. I am also responsible for ensuring our property remains compliant with all Marriott brand standards. This requires not only an in depth knowledge of all brand standards but also a genuine understanding of how our hotel operates. I also oversee our M Club lounge where we host our most loyal Marriott guests and any VIPs.I am the covering manager for the Front Desk, Food and Beverage Outlets, Banquets and Kitchen. I am proficient in the daily tasks for all of these areas such as payroll, scheduling, food and or supply ordering, managing budgets and food and beverage costs. Show less I negotiate contracts for events from 50-1000 attendees. I manage a variety of different events to include but not limited to corporate meetings, association events, galas & fundraisers. I pride myself on exceeding my customers expectations which is a result of my ability to anticipate my customers needs before they know they need it as well as maintaining impeccable attention to detail to ensure my events are executed flawlessly.I stay involved with the event from initial inquiry to final billing.The success of my clients' events is of the utmost importance which is why they constantly return to me. Show less I currently handle all small corporate group events focusing specifically on Day Meeting Packages. I enjoy the fast paced high volume of this specific market since majority of my business actualizes in the same month it's booked. While a majority of my business is incoming putting the effort into proactive selling is key to my success in this type of position. Building and maintaining relationships is my specialty. I enjoy building long term relationships with all of my clients which helps ensure my name will be first on their list for their next piece of business. My clients know that I am their partner in making sure their event will be a success. Show less

  • Guest Services / Operations Manager

    Mar 2016 - Sept 2020

  • Catering Sales Manager - Event Specialist

    Jul 2014 - Mar 2016

  • Sales Manager - Executive Meeting Manager

    Apr 2013 - Jul 2014
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  Beautycounter

  Jun 2018 - now

  Sr. Manager

  I manage my own personal Beautycounter business. I'm passionate about this business because it allows me to help others by educating them on safer skincare and beauty products.

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  The Children's House, A Montessori School

  Sept 2021 - now

  Assistant Director

  I assist the Director in the day to day operations of our school and fulfill her role when she is out.