Evans Ogedengbe

Experience

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  Zenith Bank

  Oct 2015 - Jan 2017

  Graduate Assistant

  • Received and Paid cash/cheque• Managed day to day ATM operations• Processed and reconciled various customized collections, payments via online platforms and taxes and bills payments• Operated suspense account for inflows to book fixed deposits, treasury bills, and stocks• Liaised with FX, IT, and TREASURY department, banking operations officers, and marketers in other branches and head office to ensure successful and timely execution of transactions.

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  Zenith Bank Plc

  Oct 2015 - Sept 2021

  Executive Trainee

  • Delivering excellent customer service to both internal and external customers.• Taking and responding to Customer queries and complaints.• Maintaining high customer satisfaction • Processed and settled financial transactions made by the bank/customers in an efficient, controlled, risk-free and timely manner such as Instant Payment, NEFT, RTGS payments, Payment of Custom (Import) Duties, Processing of Monthly Standing Orders.• Reconfirmation of customers instruction on workflow through the RSM or other bank programs• Processed trade transactions such as Form A and M, FX SPOT & FORWARD on MYSIS Application Show less

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  Corletta Energy Limited

  Jan 2017 - Sept 2022

  Financial Business Analyst

  • Collaborating with various departments to gather and document business requirements, ensuring a comprehensive understanding of operational needs.• Conducting thorough analysis of current business processes, identifying bottlenecks, inefficiencies, and areas for optimization.• Utilizing data analysis tools to extract, interpret, and present relevant insights that guide informed decision-making by senior management.• Developing and maintaining detailed process maps, workflows, and diagrams that visualize the current and desired future state of business processes.• Working closely with stakeholders to define project scope, objectives, and success criteria for process improvement initiatives.• Participating in the design, development, and testing of new systems, tools, or processes aimed at streamlining operations and enhancing productivity.• Collaborating with IT teams to translate business requirements into technical specifications for software development and implementation.• Monitoring key performance indicators (KPIs) and metrics related to operational efficiency, reporting on trends and suggesting corrective actions as needed. Show less

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  Corporate Legends fc

  Jan 2021 - Oct 2022

  Vice President
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  Amazon Fulfillment Centre

  Nov 2022 - May 2023

  Operator
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  Mand G finance Limited

  Feb 2023 - now

  Business Analyst

  • Spearheaded initiatives to enhance cost transparency and financial reporting processes, including total cost of ownership, cost benchmarking, and cost optimization.• Facilitated requirements gathering sessions with stakeholders, developing detailed product specifications and translating business needs into user stories for development.• Collaborated with senior stakeholders globally, ensuring alignment on project objectives and managing expectations for project deliverables• Spearheaded initiatives to enhance cost transparency and financial reporting processes, including total cost of ownership, cost benchmarking, and cost optimization.• Assisted in Apptio migration for IT Financial Operations Management, improving data accuracy and operational efficiency by 40%.• Facilitated requirements gathering sessions with stakeholders, developing detailed product specifications and translating business needs into user stories for development.• Led cross-functional projects focused on cost transparency and pricing, achieving 20% increase in reporting efficiency.• Collaborated with senior stakeholders globally, ensuring alignment on project objectives and managing expectations for project deliverables.I maintain accurate records of customer interactions, queries, and complaints.Documentation assists in tracking customer issues and monitoring trends.I communicate effectively and clearly, ensuring customers feel heard and understood.Active listening is a fundamental aspect of my customer interactions. Show less