Jennifer Plüg

Experience

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  Axiz (Pty) Ltd

  Jan 2009 - Apr 2013

  Sales Administrator

  Managing top reseller accounts in the IT channel space.Primary responsibility is to market and sell IT hardware and software. Creating newbusiness partnerships and building existing relationships with customers. Identify,establish and maintain strong relationships with partner organizations. Preparingquotations, processing orders and following up on orders.Back up to the logistics department: Assisting customers at collections counter, picking,packing, binning, receiving/requesting Transfer orders from branches, stock forecasting,weekly stock counts, handing over collection orders to couriers, compiling new resellerapplications, banking, receiving payments, credits, booking in faulty stock to RMAdepartment, following up on faulty/warranty stock with vendors and placing orders forreplacement stock, assisting with event planning, Marketing, scanning POD’s on VPM,tracking of POD’s for branch. Show less

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  Kolok

  Apr 2013 - Mar 2015

  External Sales Representative

  Primary responsibility is to market and sell IT hardwareand consumables. Creating new business partnerships and building existingrelationships with customers. Identify, establish and maintain strong relationships withpartner organizations. Cold calling, daily customer visits to existing and new customers.Preparing quotations and solutions, processing orders and following up on orders.Monthly out of town trips - East-London, Queenstown, Grahamstown, Graaff-Reinet,Cradock, Middelburg, Humansdorp, St Francis and Jeffreysbay area. Coordinatingproduct launches on various brands. Managing weekly promotions on all brands to allcustomers. Managing hardware in the E-C, updating pricelists, coordinating training onproducts for internal sales team. Show less

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  Twincare International

  Mar 2015 - Jun 2016

  External Sales Consultant

  Representing an International brand, Paul Mitchell in thecosmetic/beauty industry in the Eastern Cape. Key focus is to generate new sales,Identify potential new clients as well as service existing clients. Coordinating newproduct launches, product training to clients, manage in-salon promotions. Monthly outof town trips servicing existing clients and cold calling on new potential clients in theEastern Cape

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  Don't Waste Services

  Jun 2016 - May 2018

  • Sales Development Executive

    Oct 2017 - May 2018

  • Sales Development Executive

    Jun 2016 - Sept 2017
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  Aramex South Africa

  May 2018 - now

  Customer Relations Manager

  May 2018 – June 2022: Primary responsibility is to market and grow Aramex retail offerings, in particular, their Store-to-Door Drop Box service in the KZN and East London area. Managing ±200 retail outlets, including Pick n Pay, Checkers/Shoprite and Caltex Freshstop. Duties include, monthly store visits, weekly in-store promotions, weekly telephonic contact with stores to manage and maintain optimum stock holding at all times. Manage and arrange all new store installations/activations including in-store product training and roll-out. Timeous and positive responses to all queries (customer and store). Generating own leads and identifying sales opportunities through innovative marketing strategies, including online networking and corporate events. Developing existing and new customers through ethical sales methods and techniques, as well as maintaining a consistent high customer service level.July 2022 – CurrentPrimary responsibility is to retain existing portfolio of customers consisting of Durban Postnet stores as well as allocated corporate account customers. Building long standing relationships with customers, while actively generating and identifying new business opportunities.Timeous and positive responses to all queries (both customer and store), while maintaining a consistent high customer service level.Supporting the accounts team with customer payment queries, monitoring customer satisfaction and identifying areas for improvement. Create and present monthly reports to clients including but not limited to, KPI, status reports, meeting agendas and minutes. Understanding the customer needs and finding a constructive solution that is beneficial to both the customer and company. Show less