Christopher Saddler, ITIL

Experience

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  Kaiser Permanente

  May 1998 - Apr 2010

  Managing and tending to all forms of messages, master scheduling and template monitoring, working with Physicians Clinics to coordinate their schedules and member access, booking harder access appointments for our members and sometimes coordinating efforts with membership services, booking clinics and rescheduling them, surgery scheduling, coordinating efforts with many parts of the department, processing clinical data and reporting to administration in regards to access. Scanning and processing questionnaires, verifying scanned data, entering data into for calculation of health assessment, printing and dispersing of Lab Forms, Printing and mailing of Questionnaires and Health Assessment letters. Sorting and distributing charts as well as daily mail, screening lab work for proactive healthcare intervention, ordering member charts for Nurse Practitioners and Physicians Assistants visits, collating outside lab paperwork as well as our own paperwork to be filed in chart. Booking appointments at fast paced multi-line call center, working with Nurse practitioners to coordinate their schedules and member access, checking in and out members at the front desk, cash handling, closing out and preparing for the next day.

  • Clinic Clerk II

    Feb 2008 - Apr 2010

  • Data Processing Clerk

    Sept 2007 - Feb 2008

  • Medical Records Clerk

    Oct 2005 - Sept 2007

  • Service Representative

    May 1998 - Oct 2005
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  Manpower

  Apr 2010 - Jul 2010

  ER Registration Clerk

  Registration of patients at fast paced multi- triaging emergency room as well as registration of patients for lab work, birthing center, admittance into hospital and surgeries. Verifying and relaying patient information and insurance coverages with Doctors, Nurses, Paramedics and Police Officers. Answering of a multi-line phone in a moderately busy and multitasking required information desk as an operator. Gathering, tearing down and scanning of charts and other information to be scanned into electronic records. Checking out and discharging patients as well as cash handling. Show less

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  Sutter Memorial Hospital

  Jul 2010 - Jan 2011

  Patient Access Representative

  Registration of patients at fast paced multi- triaging emergency room as well as registration of patients for lab work, birthing center, admittance into hospital and surgeries. Verifying and relaying patient information and insurance coverages with Doctors, Nurses, Paramedics and Police Officers. Answering of a multi-line phone in a moderately busy and multitasking required information desk as an operator. Gathering, tearing down and scanning of charts and other information to be scanned into electronic records. Checking out and discharging patients as well as cash handling. Show less

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  Sutter Physician Services

  Jan 2011 - Nov 2014

  The Business Analyst I is responsible for working directly with business unit personnel in defining and establishing business and end user requirements for existing and new business application systems. This individual will develop a good working relationship with end user organizations and will function as the end users' representative for application feature additions, changes and deletions from conception to implementation working with the My Health management team to assure delivery expectations are satisfied. Show less

  • Business Analyst

    Oct 2012 - Nov 2014

  • Account Manager

    Jan 2012 - Sept 2012

  • Patient Service Representative II

    Jan 2011 - Jan 2012
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  Sutter Health

  Nov 2014 - Apr 2021

  At the direction of the Office of the CIO Manager/Leader, this position will establish and maintain a consultative partnership within Information Services providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. This position is responsible for requirements gathering and analysis including identifying business needs, evaluating potential enhancements, developing and documenting technical solutions to business problems. They work closely with Enterprise Architecture Planning, business relationship managers, and subject matter experts to capture the appropriate information to ensure a thorough documentation of requirements supporting all phases of a service life-cycle from Idea/concept through implementation and support. Possesses a considerable to extensive understanding of Enterprise Architecture, business operation and functional area in order to appropriately evaluate and analyze business work flow and appropriately identify and scope Enterprise Architecture requirements. The business analyst has strong analytic and collaboration skills to act as a liaison between Enterprise Architecture, business relationship managers, and the technical teams who build the solutions. Show less At the direction of the Client Services Manager/Leader, this position establishes and maintains a consultative partnership with a business area/ client providing operational functional knowledge supporting the development of new/improved capabilities; translating business requirements to functional requirements, and identifying, defining and developing solutions to application and system problems. This position is responsible for business requirements gathering and analysis including identifying business needs, evaluating potential enhancements, developing and documenting technical solutions to business problems. The Business Analyst works as part of a larger team supporting the service delivery lifecycle to lead the collection and documentation of Business Requirements. They work closely with the business relationship owner, subject matter experts, and the customer to capture the appropriate information to ensure a thorough documentation of requirements supporting all phases of a service lifecycle from Idea/concept through implementation and support. Possesses a considerable to extensive understanding of the business operation and functional area in order to appropriately evaluate and analyze business work flow and recommend alternative approaches in developing process improvement. The business analyst has strong analytic and collaboration skills to act as a liaison between the business and the technical teams who build the solutions. Show less Provides routine application and technical support for the product line in addition to providing triage and troubleshooting assistance to the product customers. Monitors the systems for data quality, efficiency, operation, and data integrity and appropriately escalates issues/problems. Assists in system analysis, design, development, documentation, and configuration as well as testing and training of the product. Provides standardization direction for the product aligning the application version and workflow with current standards. Show less

  • Business Analyst III

    Feb 2020 - Apr 2021

  • Business Analyst II

    Jan 2017 - Feb 2020

  • Application Analyst II

    Nov 2014 - Dec 2016
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  Samaritan Health Services

  May 2021 - now

  Systems Analyst III

  Supporting and maintaining over 100 Corporate systems that support our non-clinical departments and needs. This includes accounting software, scheduling and registration, cameras and digital signage, POS systems, HVAC controls, and asset management. Functions as an assigned primary support for key systems and works closely with operational partners to ensure systems are maintained and functioning as expected. This includes partnering with customers for requirements on scoping configuration requests, coordinating testing of upgrades and system changes, and seeing incidents and requests through to resolution. This role assists with training other support tiers and can be a primary contact with vendors for support escalations. An ideal candidate will have familiarity with implementing and supporting software applications, both cloud and on-premises architecture. They will possess strong analytical skills for digging into challenging issues, including timely outreach to System Developers and vendors. Communication skills and following IT procedures is an important attribute to this role, as in-depth knowledge of the ITIL framework. The preferred candidate will have years of experience leading mid-sized to large projects, supporting corporate applications, and/or upgrading applications to a cloud server. Show less