Viet Nguyen

Experience

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  IAccess Intelligent

  Mar 2007 - Dec 2010

  Customer Service Supervisor

  • Supporting end-user about software, hardware, printer, network.• Supporting Guest stay at the Hotel, Apartment about access internet, laptop, wifi, VPN.• Maintain Customers data who is using the internet system: Check customers data; Monitoring and checking internet card; Export and send monthly sale report.• Install, Configure and Administrator: Router, ADSL router, Switches, Access point, wifi with controller.• Implement and maintaining IT infrastructure such as LAN and Internet system.• Coach and develop 3 direct reports and junior team members.Achievements:• Successful setup network system, Wi-Fi Motorola with controller and configuration network device for Moevenpick Hotel Saigon.• Successful setup network system and configuration network device for Somerset Chancellor Court Apartment and Somerset Ho Chi Minh City Apartment. Show less

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  VPBank Securities

  Jan 2011 - Nov 2011

  IT SPECIALIST | CISCO SYSTEM & WINDOWS DOMAIN NETWORK

  • Deploying Windows Domain Network • Deploying Core system based on Cisco technology: Routing, switching.• Supporting end-user about software, hardware, printer, Scanner, photocopy, internet, email exchange• Install, Configure and Administrator: Router Cisco, FTTH router, Switches, Access point, ISA server, antivirus, Camera system, timekeeper.• Implement and maintaining IT infrastructure such as LAN and Internet system, internet signal, camera system.

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  GSK

  Dec 2011 - now

  • Channel lead to successful build and execution of digital channels and platforms as websites for corporate and health care professional; webinar; emailers, SMS, eDetailing, virtual call...• Leverage on technology to reach more targeted audiences by MCM channels to provide them information per RACE segment to increase coverage, touch point and quality of interaction.• Project management to develop and manage plan for timely and effective execution of digital campaigns, corporate simplification campaigns.• Together with selling excellence to build capability and ensure the execution and compliance of field force.• Digital KPIs, channel performance monitoring via MC Dashboard.• Budget and 3rd party management.• Manage big conferences through online and offline parallel.• Coach and develop 2 direct reports and junior team members.Achievements:• Succeeded of hosting a big webinar which broadcasted to 6 countries and reached over 6,500 HCPs• Cooperation with commercial, built MCM getting high performance and leading pharmaceutical market.• Built the first Studio Room in Viet Nam pharmaceutical market. Show less • CRM Veeva Project: Business Account, Person Account, Call report, Plan, Schedule, Media, Meeting, Coaching report, HCPs data management, CRM training.• Business Integration (BI) Project: SIT and UIT testing, daily data sales report, IMS report; BI training; Sales data analytic and consultant to BUDs.• Training GSK app and iPad to new hires and support all users (about 270 users).• Executing webinars• Deploy Activities Management System to Commercials and Spot check system to Compliance by SharePoint.• Managing field forces online knowledge test quarterly.• Implement and maintaining IT infrastructure such as LAN and Internet system. • Back-up data for employees and rebuild laptop, net book.• Build whole SAP project for GSK Viet Nam, including Supporting and executing of key program activities including, Data cleansing for Vendor and Employees, Vendor mapping and validation data, Market prep testing, Day in the life testing, Cutover, Training delivery: around 400 employees.Achievements:• Member of GSK Viet Nam CRM & SAP Train The Trainer • Recognize award (2015): Successful co-ordinate to deploy SAP Project and Travel and Expenses Mobility.• Successful co-ordinate to deploy and monitoring, maintenance IP Phone Cisco system. Show less

  • Digital Operations Manager

    Apr 2021 - now

  • Digital Channel Development Manager

    Jul 2016 - Apr 2021

  • IT SPECIALIST & SAP PROJECT CONSULTANT

    Dec 2011 - Jul 2016