Michael Gardner, CAM

Experience

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  Harvard Club of Boston

  Jan 2003 - Jan 2006

  Lead Bartender

  -Oversight of banquet beverage service, including setup and stocking of all bars, bar personnel, and all table-side wine and beverage services.-Full-time bartender at the Crimson Pub

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  Tschetter Sulzer PC

  Oct 2006 - Nov 2014

  -Supported the Client and Public Relations Manager in the execution of all of our department’s responsibilities, as described above.-After 2011, assisted with all marketing, brand management, and sales efforts for RD Fuller, including market research, development of sales materials, meeting preparation, and national trade show exhibitions. -Reviewed legal documents for suit-worthiness, entered all case details for the preparation of filings, prepared daily court dockets, informed clients of daily court results, and answered client questions about specific cases and general legal processes/rules.

  • Client and Public Relations Coordinator

    Oct 2008 - Nov 2014

  • Legal Assistant

    Oct 2006 - Oct 2008
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  RD Fuller Company

  Nov 2014 - Mar 2022

  -Oversaw all day-to-day operations for RD Fuller, including internal systems/security, client integrations, accounting/remittances, vendor relations, and HR.-Managed all client relationships, serving as the primary point of contact for C-Suite, executive leadership, regional management, and local teams, from onboarding/training, to initial placement, and through all ongoing support.-Worked closely with clients, our partner TRAKAmerica, collection agencies, law firms, and service providers (ours and our clients’) to analyze performance, identify operational opportunities or inefficiencies, and implement processes and policies to maximize income.-Prepared and led regular performance meetings with all clients, covering performance, projections, and media quality, and providing updates on current projects, trends, or legal changes.-Completed regular financial audits for clients, from broad portfolio analysis/forecasting to localized account-level reviews.-Created and presented all client training and support resources, including webinars, process guides, and reporting, educating thousands of property managers across the US on best practices and legal requirements.-Supported the sales team, designing marketing materials, drafting RFPs and articles, participating in sales meetings, and organizing appearances at local and national trade shows. Show less

  • Director Of Operations

    Jan 2020 - Mar 2022

  • Director of Client Services

    Oct 2017 - Jan 2020

  • Client Services Specialist

    Nov 2014 - Oct 2017
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  Tschetter Sulzer PC

  Mar 2022 - Aug 2023

  Client and Public Relations Manager

  -Responsible for all aspects of the firm’s marketing, brand management, and non-legal services, including website, webinars, live events, legal resources/publications, educational subscriptions, and trade associations.-Primary point of contact for non-legal inquiries, assisting clients in accessing any and all of the firm’s services, products, and resources.-Utilized copywriting, graphic design, video editing, and WordPress to develop legal webinars, client resources/guides, and marketing materials, covering such topics as new laws, legal processes, and best practices for successful litigation.-Scheduled, planned, and executed all firm events, including webinars, luncheons/parties, client meetings, and speaking engagements.-Represented the firm in numerous trade associations, serving on dozens of committees supporting industry events and initiatives.-Managed all aspects of the development of the Firm's new website (its first in over a decade) from RFP to launch. Show less