Sriram Annayan

Experience

• 

  Movate

  Mar 2010 - Jan 2012

  Support Engineer NETGEAR SOHO
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  Fidelity Investments

  Feb 2012 - Feb 2013

  Systems Engineer (Enterprise Infrastructure)

  • Oversaw incident management, technical, application and peripheral support issues, managing the needs of different business units with bases across the US and India• Provided support and delivered changes under the ITIL framework• Prepared reports and statistics for analysis by the senior management team, providing robust data for effective decision making• Maintained the database of assets, and tracked any changes associated with this• Undertook senior management duties, in the absence of the manager, including notifying the transport and asset team of purchases, providing team leadership and ensuring financial targets were achieved• Upgraded the IT system to the latest version of Microsoft Windows and Microsoft Office tools, clearly communicating project phases to staff, routing and escalating tickets for service, and correctly allocating jobs• Coached and mentored technicians completing tickets, ensuring timeframes were achieved Show less

• 

  CallPlus

  Apr 2014 - Oct 2014

  Technical Support Agent - Slingshot ISP

  • Provide an exemplary level of service to over 35 customers every day, responding to technical queries, ticketing, router and line issues• Collaborate with external partners regarding technical issues, and then follow up jobs to ensure that queries have been fully resolved• Consistently receive positive feedback from both clients and management, regarding a professional, friendly and technically accurate service

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  Fujitsu Asia Pacific

  Oct 2014 - Nov 2018

  • Working closely and coordinating with Account Managers & Project Managers in projects for multiple clients• Arrange and attend weekly project meetings across various project streams, taking notes and distributing meeting minutes• Produce, update and maintain project maps/schedules, identifying the key deliverables and critical path, ensuring the quality of data accurately represents the state of the project• Reporting monthly project reports from a top-level view of various project streams to be developed and implemented• Liaise with team managers to source resources and participants needed to achieve the project goals• Define project scope, goals and deliverables that support business goals in collaboration with senior management, stakeholders and team members• Track and report on project tasks, milestones deliverables and liaise with project stakeholders on an on-going basis• Identify and mitigate issues/risks within projects, maintaining an issue/risk register and escalating to senior management where necessary.• Maintain communication with all parties throughout the implementation period, whilst troubleshooting any issues with delivery or modifications to requirements Show less Provide end-to-end Management of all Severity 1 incidents so that service is restored asquickly as possible within SLA. Ensure that all outages are communicated to relevantstakeholders and make sure that the Resolver groups are driving for resolution on allhigh priority incidents.• Managing and coordinating activities during the life cycle of critical and Priority Incidents.• Sending Incident notifications as per agreed process with the customer.• Continuous follow-up with global resolver and support teams for critical incident resolution.• Working towards faster resolution of Priority Incidents, by bringing in all concerned resolver teams together.• Host and chair bridge calls for effective coordination, incident resolution, service restoration. Show less • Part of the Incident Management and Service Request management team• Detecting, recording, classifying and supporting level 1 and 2 incidents as per Fujitsu’s Incident Management Procedure • Providing resolutions and permissions for User Administration Service Requests for level 1 and 2• Communicating several high priority Incidents and infrastructural changes to various resolver groups and business units • Creating reports and documentation for team Minutes of Meetings, Statistics and Knowledge-base Show less

  • Portfolio/Project Coordinator

    Apr 2017 - Nov 2018

  • Major Incident Specilaist (Service Delivery Specialist)

    Feb 2016 - Apr 2017

  • Incident Manager/Analyst- Caltex Australia

    Oct 2014 - Feb 2016
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  Aurecon

  Nov 2018 - May 2019

  Project Coordinator - Contract
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  Insomnia Security

  Jun 2019 - Oct 2019

  Project Delivery Specialist
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  Heartland Bank LTD

  Oct 2019 - Nov 2021

  • Delivery Manager

    Dec 2020 - Nov 2021

  • Digital Project Manager

    Oct 2019 - Nov 2021
• 

  Dave Clark

  Nov 2021 - Aug 2022

  Senior Digital Producer/Project Manager
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  Silverstripe

  Aug 2022 - now

  Delivery Lead