Elnaz Farahnak

Experience

• 

  FLSmidth

  Sept 2010 - Sept 2011

  Global Business Engineer, intern

  Vietnamese Market Central Pipe - CS5

• 

  3 Danmark

  Feb 2011 - Jul 2013

  Consolidation & Innovation Management Implementation of SaaS

  • Business Process Management Consultant

    Feb 2012 - Jul 2013

  • Process Specialist, during study project

    Feb 2011 - Jan 2012
• 

  Netcompany A/S

  Dec 2015 - Apr 2019

  Lead Change Management Consultant

  Projects: ICI - Skatteministeret AULA, DUBU - KOMBIT

• 

  KMD

  May 2019 - Feb 2023

  +20 employees: Business Specialists, Technical Consultants, Developers, Testers, Test Managers.Responsible for accurate initiatives and actions within the Consulting services in the project management deliverables of the value chain, committing to the delivery of the required outputs and outcomes within the agreed budgets and timeframes. Organization development: Strategy, career tracks, competence development.Performance culture: Setting goals, performance evaluation, development- and career goals. Show less Responsible for helping clients better understand company software that the customer has purchased and how to use it efficiently. Conducting assessments of current project capacities and timelines.Performing implementation planning and setup activities for projects.Developing sound business practices and procedures for the project.Directing team members as needed to ensure successful project implementation.Overseeing the daily business operations.Providing project-related insight and advice to other team members.Liaising with management and stakeholders on project details and deadlines.Training and onboarding new team members as required.Presenting feedback and suggestions relating to the implementation of assigned projects.Identifying, reporting, and resolving key project issues.Ensuring that all project and implementation related documents are up to date. Show less

  • Head of Department - WorkZone Consulting Services

    Apr 2021 - Feb 2023

  • Senior Business Specialist / Team project lead

    May 2019 - Mar 2021
• 

  NNIT

  Mar 2023 - Feb 2024

  Leading a department in Custom Application Development. Employees: Developers, Application ManagersBusiness Unit: Cloud & Digital Solutions Leading 2 teams in Custom Application Development: an Advisory Board team in CAD Digital Experience business area along with a developer team. Azure, Cloud modernization and transformation. Developing chatGPT and AI abilities for large-scaled accounts. Career tracks, budgets, 1:1’s, business strategy work and overall delivery responsible.

  • Head of Development Projects | Custom Application Development

    Mar 2023 - Feb 2024

  • Head of Advisory Board | Cloud/Digital Experience

    Mar 2023 - Feb 2024
• 

  Microsoft

  Mar 2024 - now

  Principal Customer Success Account Manager

  Leading the charge in empowering customers through digital transformation with Microsoft Cloud solutions. As a Principal Customer Success Account Manager, I drive and lead delivery teams, ensuring successful program deliveries and cultivating strong executive relationships. My focus is on achieving business outcomes and driving customer success, leveraging my expertise to create impactful solutions to support customers succeed with their technology.