Trevor H.

Experience

• 

  Michael Kors

  Oct 2016 - May 2019

  • Oversee store operations, achieving key sales goals while managing inventory valued at over $1,000,000 year-round, ensuring accurate tracking and shrink prevention. • Recruit, train, and supervise a core team of 10+ employees throughout the year, expanding to 35+ seasonal staff during peak holiday periods, while fostering a high-performance and customer-focused culture. • Deliver exceptional customer service by utilizing advanced sales techniques and product knowledge, consistently exceeding sales targets and enhancing customer loyalty. • Strategically organize and maintain the sales floor, ensuring merchandise was properly stocked, visually appealing, and aligned with company standards to maximize the customer shopping experience. • Collaborate with cross-functional teams to plan and execute promotional campaigns and sales strategies, driving increased revenue and customer traffic during critical sales periods. • Implement process improvements to streamline inventory management, reduce stock discrepancies, and enhance operational efficiency. Show less

  • Store Sales Supervisor

    Feb 2018 - May 2019

  • Sales Associate

    Oct 2016 - Feb 2018
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  Apple

  Apr 2019 - Sept 2021

  • Leveraged advanced knowledge of Apple’s hardware and software ecosystem—including macOS, iOS, and iCloud—to diagnose and resolve technical issues, ensuring each customer received clear and effective solutions. • Expertly identified and troubleshooted intricate technical problems, utilizing systematic diagnostics to resolve issues quickly and minimize downtime for customers. • Worked closely with the Genius Bar and technical support teams to escalate and address advanced technical challenges, ensuring seamless service continuity and customer satisfaction.• Conducted personalized technical demonstrations and training sessions that empowered customers with the skills to optimize their Apple devices, while simplifying complex technical concepts into actionable insights.• Stayed up to date with the latest software updates, hardware innovations, and industry trends, contributing to an environment of continuous improvement and elevated technical service standards. Show less • Leveraged deep knowledge of Apple’s product ecosystem—including iPhone, iPad, Mac, and accessories—to provide tailored recommendations and solutions that met diverse customer needs and enhanced their overall digital experience. • Delivered engaging, hands-on demonstrations that showcased the seamless integration of Apple hardware and software, enabling customers to explore product functionalities in real time and boosting their confidence in making informed purchasing decisions. • Collaborated with cross-functional teams to optimize store layouts and product displays, ensuring an inviting and informative product zone that highlighted new innovations and drove customer engagement. • Consistently exceeded monthly targets by using consultative selling techniques, addressing customer inquiries with precision, and utilizing up-to-date product knowledge to turn interest into action.• Acted as a dedicated brand ambassador for Apple by staying current with product updates and industry trends, providing exceptional customer service, and contributing to a culture of innovation and excellence within the store. Show less

  • Technical Specialist

    Apr 2020 - Sept 2021

  • Specialist

    Apr 2019 - Apr 2020
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  UPSILON ALPHA BUILDING CORPORATION INC

  Jul 2019 - now

  House Director & Property Manager

  • Manage daily operations of a ~26,000 sq/ft commercial building (fraternity house) classified under R-2 occupancy, ensuring compliance with fire and safety codes, building standards, and operational regulations. • Oversee an annual $200,000 budget for renovations and facility improvements, implementing cost-effective solutions for commercial HVAC, Access Control, Building Automation Systems (BAS), IT services, and Fire & Life Safety systems. • Direct property maintenance, including vendor coordination and routine inspections, to ensure the facility remained in optimal condition for fraternity members and alumni. • Plan and execute building improvement projects, collaborating with contractors and vendors to complete upgrades on schedule and within a pre-determined budget. • Maintain and monitor building systems, ensuring the property’s appearance and functionality support the needs of residents and meet organizational standards.• Provide on-site leadership as the primary representative of the Building Corporation, addressing inquiries, resolving issues, and facilitating communication between organizations. • Foster a safe, welcoming, and supportive living environment for fraternity members, promoting adherence to house rules and university policies. • Coordinate residential logistics, including move-ins/outs, room assignments, and facility access, streamlining operations and improving member satisfaction. Show less

• 

  Greystar

  Sept 2021 - Aug 2022

  • Develop and distribute resident communications, including surveys, newsletters, and notices, to enhance engagement and ensure compliance with community policies. • Maintain impeccable curb appeal and interior aesthetics, ensuring the property consistently meets high standards for appearance and functionality. • Resolve resident financial inquiries and address complaints promptly, achieving satisfaction and retention goals through effective communication and problem-solving. • Prepare and analyze detailed financial reports, complete monthly accounting tasks, and provide actionable insights to improve property performance. Show less

  • Community Manager

    Jul 2022 - Aug 2022

  • Resident Services Manager

    Sept 2021 - Jun 2022
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  Apple

  Oct 2023 - now

  Technical Expert

  • Provide hands-on technical support for Apple devices, troubleshooting a wide range of hardware and software issues, ensuring efficient and effective resolutions to meet customer needs. • Perform timely repairs, including screen replacements, battery swaps, and device reconfigurations, minimizing customer downtime and enhancing overall satisfaction. • Educate customers on product features, usage, and best practices to help them maximize their Apple ecosystem experience and improve device performance. • Deliver tailored solutions and empathetic service to address unique customer needs, building trust and ensuring a seamless and positive experience. • Collaborate closely with other Genius Bar team members to resolve complex technical cases, maintaining high service standards and operational efficiency. • Stay up to date on new Apple products, services, and technical advancements through ongoing training, ensuring the delivery of accurate and informed support in a dynamic retail environment. • Assist customers with data migration, device syncing, and software updates, resolving connectivity and configuration issues to ensure optimal device functionality. • Play a key role in achieving store-wide customer satisfaction and service metrics by consistently exceeding performance expectations. • Support the onboarding and training of new team members, fostering a collaborative and knowledgeable work environment. Show less