Bassma Fathy

Experience

• 

  QNB Group

  Aug 2015 - Aug 2015

  Trainee

  • An overview of what investment banks doing for customers.• How to work with different people.• Work under stress in different conditions.

• 

  Arab African International Bank

  Oct 2017 - Apr 2018

  Callcenter

  • Receive customers call.• Handle customers’ requests & complaints.• Explain products to the customers.

• 

  EBANK

  May 2018 - Oct 2023

  Senior Operation Officer

  *Conduct KYC screenings on customers by reviewing legal documents, photo IDs, and documenting the required information as per the bank's KYC and AML policies.*Review files of corporate, minor, and dormant accounts, checking for expired or missing documents according to the checklist.*Prepare customer risk rating profiles by analyzing client data.*Update customers' KYC information in the given database within specified timeframes.*Coordinate with compliance and onboarding teams regarding customer accounts.*Execute financial transactions including cheque collection, internal transfers, FX transactions, and account fees.*Monitor daily executed customer transactions to ensure compliance with AML regulations and prevent fraud, terrorist financing, or illegal financing activities.*Create CDS, TDS, cards (Debit, Credit, Mezza), and Wallets.*Issue and collect approved and cashier's checks.*Negotiate treasury transactions and review special rate accounts and TDS.*Receive and review clearing cheques.*Handle walk-in customer requests and resolve problems.*Analyze monthly reports to follow up with internal departments.*Address customer requests and complaints to maintain satisfaction.*Communicate and coordinate with colleagues in internal departments.*Ensure customer satisfaction and provide professional customer support.Execute Trade Finance Transactions:1. Import and Export Documents:*Receive import documents (over the counter and bank-to-bank), screening all related parties.*Obtain necessary approvals for credit customers.*Review payment methods and related swifts.*Manage currency exchange related to documents.*Receive and review export documents before sending to related departments.2. Letter of Guarantee:*Receive and review customer requests.*Print and complete signatures and stamps.3. ACH Transfers & External Transfers:*Receive and review customer requests.*Manage FX transactions.*Following on ACH confirmations and swifts till case closure. Show less