April V. Tucker

Experience

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  Citi

  Jan 2006 - Jan 2009

  Human Resources Specialist

  Operated as an HR Specialist largely focused on employee relations and providing HR administrative support to a Director of HR. Responsibilities consisted of the following:• Leveraged in-depth knowledge of HR policies and procedures to investigate, analyze and resolve employee relations matters for CitiGroup’s Florida & Texas-based business units, including CitiFinancial, CitiFinancial Auto, CitiAssurance and CitiBank.• Advised managers on appropriate corrective action plans aligned with company policy to efficiently resolve personnel issues. Prepared documentation for disciplinary measures, performance improvement plans, written notices to employees, employee termination conversations, etc. • Delivered comprehensive training programs such as new hire orientation, benefits orientation, HRIS training, sexual harassment training and other employee/manager trainings. Show less

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  Victor Stanley

  Dec 2009 - Jan 2020

  Human Resources Manager

  Led an HR team and provided strategic and hands-on HR expertise for ~100 business leaders and employees. Success in this role required in-depth knowledge of local, state, and federal employment law, OSHA/MOSH compliance, project management, process improvement, payroll administration, benefits administration, and talent acquisition. Accomplishments consisted of the following:• Transformed HR Department, policies and procedures; created a legally compliant handbook and ensured annual updates; designed SOP’s, SLA’s and process maps; established job descriptions, grades and compensation ranges; launched and maintained Affirmative Action program and submitted relevant reports.• Partnered with ADP to upgrade HRIS; integrated ‘all-in-one’ platform for personnel management, comp. & benefit administration, evaluations, recruitment, time & attendance plus payroll. Implemented a systematic performance management system and annual merit process.• Enhanced benefit offerings and retirement options. Launched a safe harbor 401K plan and restructured existing profit sharing plan.• Established TA procedures to source, acquire and assess talent; developed pipeline and committed to DEI efforts.• Developed onboarding process and cross-training program for manufacturing staff to ensure resource efficiency and internal career progression. Show less

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  Mountaire Farms

  Jan 2020 - Dec 2022

  Responsible for leading a team of 6 direct and ~25 indirect HR and occupational health professionals. The team provides HR expertise in the areas of employee relations, staffing, benefits, compensation, compliance, employee development, performance management, and occupational health and nursing services to ~3000 employees. Functions in a strategic position that partners with Operations to provide HR processes that support operational excellence and are fully aligned with business objectives. On a day-to-day basis, the job responsibilities consist of the following:•Lead and coordinate the work for multiple departments and ensure managers are focused on meeting departmental goals, developing their teams, and providing exceptional customer service to foster a ‘People First’, positive, and engaging work environment.•Ensure compliance with corporate and departmental policies, processes, and practices.•Partner with Director of Operations and Plant Manager to develop strategic staffing plans, career development, and succession planning. •Analyze KPI’s to measure team performance and adjust focus as needed. Communicate metric results and action plans to Operations and senior leadership.•Act as a change agent and participate in company-wide performance improvement initiatives while overseeing plant HR activities to support efforts.•Conduct complex investigations, compile facts and findings, and communicate recommendations to senior management for resolution. Show less Responsibilities included providing strategic and hands-on HR expertise for ~500 business leaders and employees across the Maryland, Delaware, and Virginia locations. Success in the role required commitment to exceptional customer service and having advanced experience in legal and regulatory compliance, employee relations, talent acquisition, benefit administration, and training. •Create influential relationships with business leaders and employees to drive change, preserve company culture, and have a positive impact on business goals.•Assess employee relations concerns and provide resolution guidance. Develop corrective action plans and ensure consistent disciplinary measures throughout all locations.•Investigate conduct & compliance hotline complaints and provide detailed reports with resolution recommendations to the HR Director and business leaders. Act as a member of the Accident Review Board to investigate accident. •Partner with talent acquisition to source, interview, and recommend new employment offers to prospective talent. •Serve as a liaison for the local and corporate benefit teams to communicate information for new and existing employees. Work collaboratively with the benefits department and employees to ensure timely execution of FMLA and other leave requests. Conduct newly eligible 401K trainings and assist with the enrollment process.•Gather and analyze data for measured metric areas including turnover, staffing, and other activities/efforts implemented to increase business results. Develop action plans with business leaders to improve results. Evaluate plans and offer additional suggestions when appropriate. Prepare quarterly HR presentations to communicate metric results to HR team and senior management. Show less

  • Complex Human Resources Manager

    Sept 2021 - Dec 2022

  • Human Resources Manager, Live Operations

    Jan 2020 - Aug 2021
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  The Hertrich Family of Automobile Dealerships

  Mar 2023 - Sept 2024

  Assistant Director of Human Resources
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  ChristianaCare

  Sept 2024 - now

  Human Resources Business Partner