Saadia Khan

Experience

• 

  Williams-Sonoma, Inc.

  Aug 2019 - Mar 2023

  Utilized Salesforce for caseload resolutions with Rejuvenation customers, achieving a 20% reduction in B2B team call abandonment (ABA) rate.Provided high-touch customer support with effective communication strategies, boosting customer loyalty and satisfaction rates by 25%.Delegated case resolution tasks to necessary internal departments, ensuring seamless coordination between teams and fostering interdepartmental collaboration.Provided support to business sales associates through Microsoft Teams chat and proper case training, elevating customer experience quality and metrics. Show less

  • Business Sales Coordinator

    Aug 2022 - Mar 2023

  • Senior Retail Manager

    Nov 2020 - Jul 2022

  • Customer Service Representative

    Aug 2019 - Nov 2020
• 

  The Kraft Heinz Company

  Apr 2023 - now

  PMO Execution Manager

  Enforced PMO Ways of Working to ensure project managers have cross-functional alignment on project scope and objectives, resulting in a 20% increased KPI success rate. Assisted Engineering Leads in utilizing ServiceNow (ProjectNow) and Tableau dashboards, optimizing resource planning and project timelines through SCRUM methodology.Developed project budgeting and forecast accuracy tools, leading to a 10% improvement in project spend adherence.Coached project managers to utilize ProjectNow for status reporting and key milestones, enhancing communication and increasing status reporting accuracy by 40%.Implemented RIDAC framework across projects, empowering PMs to proactively mitigate risks and reduce project delays.Facilitated comprehensive onboarding and technical training sessions on PMO methodology, governance, and resources, streamlining efficiency across project teams. Show less