Osvaldo Soler, CRME

Experience

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  Water & Beach Club Hotel

  Jan 2004 - Jan 2005

  Guest Services Agent

   Greeted, registered and assigned rooms to guests of hotels or motels. Answered department telephone calls in a timenly manner, using correct salutations and telephone etiquette. Made and confirmed reservations. Posted charges for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Verified customers' credit and established how the customer would pay for the accommodations. Computed bills, collected payments and made change for guests. Greeted and registered guests and issued keys. Mostrar menos

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  Gregory L. Morris Engineering

  Feb 2008 - Jan 2009

  Assistant Project Manager
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  Hotel El Convento

  Jan 2009 - Jan 2014

  Revenue Manager

  Strategically coordinate the revenue management strategies and procedures in order to maximize room revenues for the hotel. Create social media campaigns to promote consumer loyalty and brand awareness. Created and launched new online marketing strategies that resulted in capturing 72% of the total room night production directly with the hotel.In charge of the reservation and front office departments. Achieved a steady 8% YOY revenue increase. Managed social media initiatives and channels. Provide weekly dynamic forecast of expected results, variances and budget comparisons. Challange and Influence hotel to improve service and operational standards. Attend owner's and management meetings. Mostrar menos

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  Condado Vanderbilt Hotel

  Sept 2014 - now

  Director of Revenue Management

   Develop and established Revenue management strategies. Built relationships with online travel agencies, wholesalers and travel agencies in order to expand the hotels visibility and room night production. Trained, coached and mentored staff to ensure smooth adoption of new programs. Hired and trained the reservations department team. Developed and rolled out new policies and standard operating procedures for the reservations department. Created new revenue streams through actively creating packagesand promotions. Worked directly with the Sales department to build a corporate clientel as well as developing pricing strategies for gourps. Member of the hotels opening team. Developed departmental objectives, work schedules, budgets and policies.  Updated team members about changes in hotel products, services, pricing and policies. Evaluate performance of distribution partners and contracted rates (OTA, FIT, tour operator, corporate, consortia, crew, groups, etc.) Mostrar menos