Indrajit Sinha

Experience

• 

  Verizon Data Services

  Jun 2015 - Mar 2022

  Promoted to drive cross-platform collaboration by leading multiple initiatives involving RPA & Machine Learning for a Call Center to Customer Support Application. Successfully managed releases as Release Manager, ensuring timely and seamless deployment of updates for the business.• Boosted ticket resolution efficiency by 40% by partnering with business to create a chatbot agent concept for customer support app.• Collaborated with stakeholders to gather business requirements for RPA automation, saving call center employees 2 hours per day, boosting productivity.• Lauded for accelerating product release time by 20% in 6 months, ensuring 100% on-time monthly/enterprise releases, resulting in improved customer satisfaction.• Coordinated with multiple teams to implement Support Ticket Triage Hackathons, resulting in a 1000/month backlog reduction & 25% increase in customer satisfaction. Show less Recruited to develop web pages and modules for call center internal employee system and website. Successfully created scheduling assistant app with team, surpassing all client expectations and delivering high satisfaction. Presented on machine learning innovations and agile methodology to senior leadership, leading to implementation of new strategies and improved processes.• Streamlined call center application workflow, prioritizing efficiency and ease-of-use for end users, resulting in a 30% increase in productivity.• Yielded onboarding efficiency by implementing an interactive training website, resulting in a 30% decrease in training time.• Revolutionized development approach by implementing Unit Testing, resulting in a 20% reduction in Quality Assurance defect rate in 4 months.• Delivered a viable solution design, resulting in a 15% increase in project ROI and garnering recognition from leaders and stakeholders. Show less

  • Engineer-II (Machine Learning and RPA Developer and Business Analyst and Release Manager)

    Oct 2018 - Mar 2022

  • Software Engineer

    Jun 2015 - Oct 2018
• 

  Boston Consulting Group (BCG)

  Apr 2022 - Jan 2024

  Global Product Senior Specialist (Senior Product Analyst)

  Recruited to lead a team to provide support for CI/CD pipeline, DevOps & AWS for knowledge system. Helped Product Owner and Scrum Master with roadmap, user stories, & agile ceremonies. Collaborated with stakeholders and resolved conflicts, resulting in successful Big Room Planning and alignment of senior leaders.• Boosted tribe productivity by 40% in 1 year by introducing sprint Zero and team productivity by 30% in 8 months by introducing customer assist bandwidth in sprint planning.• Led security initiatives & collaborated with a team to create roadmap for business requirements, resulting in 70% fewer vulnerability detections in 3 quarters.• Successfully trained and mentored 5 new joiners, leading to a 90% retention rate in the team.• Achieved 10% cost reduction and improved profit margins by driving cloud optimization efforts for the company. Show less