Erik Harshman

Experience

• 

  The Woodfield Group

  Feb 1997 - Nov 1999

  Service Manager, Server Configurator, and Head Technician

  •Team lead of Y2K rollout nationwide •Performed typical Managerial duties•Built and configured Compaq, IBM, and HP Servers with Novell and Microsoft server software.•Set hardware and network configurations converting from token ring to Ethernet.•Provided technical support for customers on a LAN/WAN, in an NT and/or Novell environment.•Support provided via phone or on-site field support.•Installation and configuration of all hardware components.•In charge of final signoff’s on servers being shipped to the customer sites.•Logged and updated service repair orders in detail, using database software Show less

• 

  OAO Technology Solutions

  Nov 1999 - Mar 2005

  LAN Administrator / Active Directory Administrator

  •Contracted to IBM Global Services for the ComEd/Exelon account.•Active Directory Migration Rollout of over 15,000 users.•Administered Network technical support in a Novell/NT/2000/2003 environment.•Network support including resetting of Hubs, Switches and Routers.•Troubleshoot IBM Laptops, Desktops, and Servers (hardware and software).•Performed server back-up and restore using ARCserve.•Configured and supported Hp and Xerox printers (hardware/software) on a Novell/Microsoft network.•Dedicated support to a group of over 200 “high priority” users.•Logged all tickets in ManageNOW database software•Supported Remote access through VPN.•Provided on call network and server support.•Trained other support personal. Show less

• 

  Claire's

  Mar 2005 - Feb 2007

  Desktop Support Technician / Supervisor

  •Provided technical support in a Novell/Windows98/XP/NT/2000/2003 environment. •Trained and supervised other support personal.•Created and managed Novell, Active Directory, and Lotus Domino Servers.•Performed server backups and restores using ARCserve backup software.•Performed daily checklist on servers and other networking equipment.•Supported remote sites using remote access software.•On call network and server support.•Windows XP migration project.•Troubleshoot Dell desktop, Toshiba laptops, IBM laptops, MPC desktops, and other computers.•Logged tickets in Supportworks database software.•Created documentation and procedures.•Repaired HP, Epson and Lexmark printers.•Maintained audio visual equipment.•Ordered computers, printers, and other related equipment. Show less

• 

  First Chicago Bank & Trust

  Feb 2007 - Nov 2009

  Network Administrator

  •Provided technical support in a Windows2000/XP and Server2000/2003 environment.•Built and configure servers, desktops, and laptops.•Created and manage user accounts on Active Directory•Created and manage Microsoft Exchange accounts•Created and manage user account in the Core banking systems from Metavante•Primary Security Administrator using TriGeo and other tools to secure the Network.•Primary support for data backups and restores using Backup exec.•In charge of maintaining security patches and critical updates using Microsoft WSUS software.•In charge of Servers and other network equipment •On call network and server support.•Symantec Endpoint Protection Migration Project•Symantec Backup Exec Migration Project•VOIP using Mitel phones and servers along with Call Express for voicemail.•Primary contact for ATT Cell phone issues.•Created documentation and procedures•Hardware repairs on Printers, desktops, laptops and servers Show less

• 

  World Kitchen

  May 2010 - Jun 2019

  System Analyst II - Microsoft

  • Provide Server, Network and Desktop support• Support Executives and other high profile employees at the corporate headquarters• Build and Configure Physical and Virtual Servers• Process account creations and terminations (Active Directory, Exchange, Office 365)• Manage Symantec Endpoint Protection• Review Checkpoint Security reports and respond• Maintain monthly KnowBe4• Support Payroll systems (ADP and eTime)• Support and maintain Sharepoint environment• Primary support for SOLIDWORKS Enterprise PDM• Hardware repair on servers, laptops, desktops and printers• Manage other Departmental servers• Support Globally Remote Staff and other IT departments• Create documentation and procedures• Provide training to other support staff and end users• Other duties as required Show less

• 

  Advocate Aurora Health

  Jun 2019 - now

  • Health Information Technology Business System Analyst

    Oct 2020 - now

  • System Administrator

    Jun 2019 - Mar 2022