Wendy Dickson

Experience

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  JP Morgan Chase

  Sept 2000 - Nov 2008

  Member of an Internal Consulting team, that provided comprehensive consulting services to JP Morgan Chase’s Operations. Utilized Lean/Six Sigma tools and methodologies to analyze problems and identify solutions that enhanced efficiency, streamlined processes, and drove strategic growth.Responsible for the roll-out and sustainment of the High-Performance Culture program, empowering all levels of the organization to identify improvement opportunities and implement solutions. Designed and implemented KPIs and a quality review program for Operations, resulting in significant improvements in timeliness and accuracy. Redesigned the Voice of the Customer survey, leading to actionable data and increased customer satisfaction. Show less

  • Central Governance Manager

    Jan 2007 - Nov 2008

  • Executive Reporting and Analytics Manager

    May 2005 - Jan 2007

  • High Performance Culture Consultant

    Sept 2000 - May 2005
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  Cardinal Health

  Nov 2008 - May 2011

  Responsible for KPI reporting and performance management for the Enterprise Business Solutions (EBS) organization. Lead initiatives to streamline processes and close performance gaps.Coordinated and chaired application portfolio review sessions. Led Kaizen process improvement sessions, streamlining project management and saving over $2M annually. Streamlined and improved the Application Portfolio Review process, resulting in better data accuracy and detailed portfolio plans. Managed and supported the Service Level Management process for Enterprise IT. Prepared and facilitated executive performance reviews, which provided actionable insights to executive leaders.Designed and implemented an interactive model for application performance improvement. Designed and managed the Enterprise IT service level process, implementing service levels across the IT organization.

  • EBS Portfolio and Project Management Consultant

    Jun 2009 - May 2011

  • Enterprise IT Portfolio and Performance Consultant

    Nov 2008 - Jun 2009
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  Nationwide

  May 2011 - now

  Lead a team of 10 security professionals responsible for conducting third-party cybersecurity assessments, third-party monitoring, and leading third-party cyber event coordination and remediation.Drove significant capability uplift, process efficiency, and enhanced performance to support the organization’s expanding third-party cybersecurity needs. Enhanced third-party data and analytics, enabling improved reporting, automation, and timely access to reliable third-party data. Strengthened partnerships with Procurement Risk and Enterprise Risk Management, facilitating timely resolution of third-party risk concerns and delivering elevated results. Expanded third-party risk coverage through the extension of the assessment scope and acquisition of a supplier intelligence tool, alongside the implementation of a third-party monitoring program. Established a process to communicate third-party risk early in the procurement process, resulting in proactive risk remediation or business shifts away from high-risk suppliers. Developed a third-party security standard detailing security control requirements for third parties, ensuring these requirements are well understood across the organization. Automated multiple process areas, allowing for capability expansion without increasing personnel. Designed and implemented a new Third Party Cyber Event process, repository, and automation, significantly reducing cycle time and manual effort. Show less Led a team of 5 IT professionals responsible for providing process engineering support to the Cybersecurity organization. Transformed organization to a role-model for strong governance, process adherence, and process documentation.Established centralized systems through the creation of a central process repository, standardized templates, and a governance structure for documentation. Enhanced compliance processes by implementing an application and infrastructure assessment process for SOC2 and regulatory compliance, significantly reducing manual effort through automation. Improved data accuracy by leading initiatives to enhance the accuracy of application management data critical to the security organization by mandating key data fields and instituting a quarterly certification process. Show less

  • Third Party Cyber Risk Manager

    May 2020 - now

  • Cyber Security Process Engineering Lead

    May 2011 - May 2020