Sherry Waldrop

Experience

• 

  Progress Lightning

  Jun 1983 - Jun 1989

  Production Worker

  Job consists of working on a manufacturing assembly line. Job consist of making changes by hand or by running machinery equipment. Received objects or parts on conveyer belt, be responsible for your portion of the job, and then pass materials down conveyer belt to next line worker. Must be knowledgable on hand tools and small parts such as bolts, screws, etc. Responsible for reporting any issues to management.

• 

  Ezell Properties

  Jun 1989 - Apr 1995

  Property Manager-in-Charge/ Office Manager

  Tenant Screening and SelectionPerform a background check to verify identity, income, credit history, rental history, etc.Grade tenant according to pre-defined tenant criteriaInform tenants who were turned downTenant Move InDraw up leasing agreementConfirm move in date with tenantReview lease guidelines with tenant regarding things like rental payment terms and required property maintenanceEnsure all agreements have been properly executedPerform detailed move in inspection with tenant and have tenants sign a report verifying the condition of the property prior to move-in.Collect first months rent and security depositRent collectionReceiving rentHunting down late paymentsSending out pay or quit noticesEnforcing late feesEvictionsFiling relevant paperwork to initiate and complete an unlawful detainer actionRepresenting owner in courtCoordinating with law enforcement to remove tenant and tenants possessions from unitLegalAdvise in the event of a legal dispute or litigationRefer owner to a qualified attorney when necessaryUnderstand and abide by the latest local, state and federal legislation that apply to renting and maintaining rental properties.InspectionsPerform periodic inspections (Inside and outside) on a predefined schedule looking for repair needs, safety hazards, code violations, lease violations, etc.Send owner periodic reports on the condition of the propertyFinancialProvide accounting property management servicesMake payments on behalf of owner (Mortgage, insurance, HOA dues, etc.)Detailed documentation of expenses via invoices and receiptsMaintain all historical records (paid invoices, leases, inspection reports, warranties, etc.)Provide annual reporting, structured for tax purposes as well as required tax documents including a 1099 form Show less

• 

  ChannelBind

  Jun 1995 - Nov 2006

  Production Floor Supervisor/Purchaser

  Oversee the production process, drawing up a production schedule;Ensure that the production is cost effective;Decide what resources are required;Draft a timescale for the job;Set the quality standards;Monitor the production processes and adjust schedules as needed.Be responsible for the selection and maintenance of equipment.Monitor product standards and implement quality-control program.Liaise among different departments, e.g. suppliers, managers.Work with managers to implement the company's policies and goals.Ensure safety guidelines are followed.Supervise and motivate a team of workers.Review worker performance.Identify training needs.Use ERP to order raw material.Coordinated weekly production meetings.Managed 15 to 25 production employees Show less

• 

  Polydeck

  Jan 2007 - now

  SUMMARY: Under general supervision, provides daily work direction to customer service staff; maintains customer accounts; provide information to the production floor when needed and go to meetings in the absence of the Customer Service Manager and performs related duties, as required Direct, train, and instruct and oversee the daily performance of customer service staff; assists manager with employee Communicate with customers and salesmen to respond to and resolve customer complaints and conflicts; use patience and courtesy in dealing with the customers.Research and review accounts for accuracy; prepare reports and process orders.Coordinate meeting, training, and daily activity schedules for all customer service staff.Respond to emergency situations.Provide training and instruction to staff; check accounts foraccuracy; complete forms and performs data entry information into the system.Assist in the interpretation of policies and proceduresParticipates in meetings concerning customer service; prepare and maintaindepartmental procedures.Maintain and controls all aspects of supply inventory for Customer Service Division.Perform the work of customer service staff as needed to accomplish work goals.Demonstrate courteous and cooperative behavior when interacting with visitors, the customers, salesmen and other staff members such as purchasing and manufacturing departments.Maintains confidentiality of work-related issues.Prepare paperwork for CICMs and RGAs.Over 20 years of Superb Customer ServiceLead over 3-5 Customer Service Reps.New Position with Polydeck in a move to better provide information to our production floor, I've been moved from Lead Customer Service to Quality Assurance. In this position, I am responsible for making sure all orders are correct and gotten to our facility as soon as possible to get the customer's orders shipped on time and correct Show less

  • Customer Relationship Manager

    Aug 2022 - now

  • Inside Sales Manager

    Aug 2020 - Aug 2022

  • Inside Sales Specialist

    Oct 2018 - Aug 2020

  • Customer Service Quality Assuance

    Jan 2007 - Aug 2020