Jannine Thomas

Experience

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  Energywatch

  Jan 2001 - Jan 2005

  Area Manager

  Exceeded closed case KPI for two years; set up outstanding case team and encouraged staff to adopt effective methods of working.Facilitated the awarding of £15,000 compensation, the largest domestic compensation award, by holding several meetings with the supplier and customer outlining costs incurred because of damage to a bespoke system.Resolved 300+ business complaints, following negotiation with business leaders, the supplier, and the liquidator, developing an understanding of business contracts and billing systems. Show less

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  Energwatch

  Jan 2002 - Jan 2005

  Business Services Area Manager

  Shaped and formed National Business Team format; offered input and insight at focus group meetings and, fed back to team and office regarding developments.Resolved 200+ complaints in a month; liaised with residents and their supplier to arrange site visits and face to face discussions regarding the problem and solution.Developed team's commercial knowledge; arranged and encouraged the team to attend industry training programmes to ensure understanding and effectiveness increased.

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  Manchester Metropolitan University Business School

  Jan 2006 - Jan 2011

  Business Development Administrator

  Increased regional, national and international conference and event activity for the faculty; organised and managed 14 events in the first six months of 2007.Developed relations with international educational establishments; resulted in over 90 students from the French organisation IFAG attending the Business Summer Schools since 2007, along with students from Sun Yat-Sen University (China), Samara University (Russia) and independent students from across the world.Coordinated pilot scheme with local council; aimed at aiding 20 graduates gain employment in Rochdale, placements were sought for the graduates and enrolment organised onto an MMU run programme. Show less

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  Alliance Manchester Business School

  Jan 2011 - Nov 2013

  Knowledge Transfer Projects Co-ordinator

  Led staff to develop and submit knowledge transfer/exchange project bids totalling over £200,000.Developed successful working relationships, within the Business School and wider University, enabling consistent/comprehensive service to be offered when answering business enquiries.Organised a successful workshop at which Business School academics showcased research on cloud computing to tenants of the University's incubator.

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  University of Manchester

  Nov 2013 - Dec 2021

  Employability Consultant (Placements)

  Supported Schools, within the Faculty of Humanities, to increase the 'with professional/industrial placement' option on degree programmes, seeing an increase from the original 2 programme offering to the current 73 programme offering.Influenced the placement of 44% of eligible Humanities students in 2021 with some subjects e.g. Geography placing over 50% of eligible students. Generated and maintained close working relationships with more than 100 local, national and international recruiters, developing and promoting options including events, insight days, summer internships, placements and graduate internships.Developed and maintained close working relationships with a range of key staff within the University of Manchester including within Schools and Faculties, Alumni Relations and Business Engagement. Show less

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  JTEditing

  Jan 2022 - Jun 2022

  Freelance Proofreader and Copy-Editor

  With high attention to detail and more than 10 years of experience reviewing texts including funding bids and tenders, marketing content, job descriptions/applications and fictional literature, I am available to help you to ensure the success of your document/s. An entry level member of the Chartered Institute of Editing and Proofreading (CIEP), I'm currently undertaking the Publishing Training Centre's Essential Proofreading Course to ensure my on-screen editing skills are up to scratch. Show less

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  The Manchester Metropolitan University

  Jun 2022 - now

  Business Support Administrator (KTP)

  * Coordinating activities across the Business Support Team (KTP) as regards successful delivery of multiple concurrent KTP contracts,* Providing advice on matters pertaining to management of risk, the effective handling of finances and compliance with regulatory requirements of KTP awards as far as is reasonably possible,* Developing effective working relationships with professional services colleagues, including School/Faculty support staff, RKE, HR, Finance and Legal,* Supporting the development and delivery of MMU-wide KTP management system to ensure that KTPs are conducted, controlled and reported on in accordance with contractual obligations and funders' procedures and quality standards,* Supporting the development of resources to enhance communication and understanding of KTP scheme for a range of audiences i.e., company, academic and graduate, working with appropriate internal and external bodies to ensure resources are hosted and delivered via number of platforms,* Support development and implementation of action plans to improve and increase KTP capacity and optimise project outputs and impact,* Coordinating and participating in KTP awareness and demonstration events, as part of partner recruitment and project dissemination process, support wider knowledge exchange activity and opportunities ensuring consistency of messages to SMEs and other external organisations,* Contributing to promotion of the university as a provider of services to the corporate sector,* Contributing to development of tailored internal and external promotional campaigns,* Liaising with internal and external customers, stakeholders, funders, partners, auditors and third parties as necessary, providing a proactive, customer focused service at all times. Show less