Shajahan Sayyed

Experience

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  Inox infotech pvt ltd

  Jun 2010 - Jul 2012

  IT Support Specialist

  • Installing /upgrading software packages, drivers, etc.• Installing and configure LAN and internet services• Configuring TCP/IP.• Monitoring the Dialer server and VNC remote.• Maintaining mailbox and Configuration. • Installation and configuration of windows 7 & XP.• Configuring and managing Microsoft Outlook.• Business Conversations with the support team.

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  GeBBS Healthcare Solutions

  Sept 2012 - May 2015

  System Engineer

  • Handling more than 1000 systems at a single site. • Manage Technical calls from user end through help desk software Sysaid.• Configuring and managing Microsoft Outlook.• Configuring network of Windows 2003, Win. 7& Win. XP.• Installation of Active Directory and configuring DNS and DHCP.• Creating user accounts, Folder access permission and Group policies.• Installation and troubleshooting of client call software (Sify, pulse).• Installation and troubleshooting of various client citrix software, VMware software’s and client remote desktop related issues.• Installing / upgrading software packages, drivers, etc.• Configuring related protocols i.e. TCP/IP.• Installation and configuration of Microsoft Windows Server 2003 and 2008.• Maintaining documentations like hardware inventory and accessories and audit. • Troubleshooting, installation, configuration of network printers.• Configuring WI FI and Router. Show less

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  Qatar Tourism Authority

  Jun 2015 - Jun 2019

  Technical Support Engineer

  • Handling more than 200 systems and laptops.• Configure and Deploy Win7, win 8, 8.1, Win 10, Mac Note book, iPad, Smartphones, Tablets & Windows server 2012.• Configuring and installation of Microsoft Outlook 2007, 2010, 2013.• Configuring and installation Microsoft 365.• Installation and configuration software upgradation & LAN/WAN.Windows upgrade and patches.• Troubleshooting, Installation of VPN , Network Printers, Scanners and Configuration & All kinds of Network issues.• Maintaining of Active Directory and configuring DNS and DHCP.Creating user Accounts, Folder access Permission and Group policies.• WSUS Deployed Maintaining and Transferring and seizing FSMO roles.• Backup and Restore through using Symantec Exec backup 14.• Managing Hyper V Servers (Both Physical and Virtual) .• Deployed & Managing Trend Micro anti-virus. • Cisco IP Phone registration, Voicemail configuration, Hunt Group creation, video conference through Ooredoo.• Monitoring printer management server through (YSOFT) Application.• Configuring issues related to TCP/IP protocols.• Maintaining documentations like hardware inventory accessories and Stock. Asset Management (System Manage Engine Service Desk)• Maintaining client installation, Mawared, CMS, FileNet. • Maintaining Bright System ERP for stock related. Show less

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  Qatalum

  Jul 2019 - Nov 2020

  Information Technology Support Specialist

  Qatar Aluminum Outsource of Mekdam WLL (DOHA)IT Support Engineer RESPONSIBILITIES:• Handling more than 1000 Users Systems, laptops Mac Notebook, iPad, Smartphones, Tablets, Smart TVs and Projector .• Service Manager Tools for Ticketing System. Incident Request, Service Request, Change Request.• Configure and Deploy Win7, win 8, 8.1, Win 10, & Windows server 2012.• Configuring and installation of Microsoft Outlook 2007, 2010, 2013.• Configuring , Installation and managing Microsoft Office 365 .• Installation and configuration all kind of Software’s upgradation Windows upgrade and SAP System.• Troubleshooting, Installation of VPN, Network Printers, Scanners and All kinds of LAN/WAN Network issues.• Maintaining of Active Directory and configuring DNS and DHCP.Creating user Accounts, Folder access Permission and Group policies.• Managing Symantec anti-virus. • Cisco IP Phone registration, Voicemail configuration, Hunt Group creation, Video conference through Ooredoo (Local Internet Service Provider).• Codinate with local IT Services Providers .• Managing printer management server.• Maintaining documentations like hardware inventory accessories and Stock. • WSUS Deployed Maintaining and Transferring and seizing FSMO roles.• Backup and Restore through using Symantec Exec backup 14.• Managing Hyper V Servers (Both Physical and Virtual). Maintaining client installation, Mawared, CMS, FileNet. Show less

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  Sharaka Holdings

  Nov 2020 - Oct 2022

  Information Technology Coordinator

  • Handling more than 15 braches Users Systems, laptops Mac Notebook, iPad, Smartphones, Tablets, Smart TVs and Projector .• Ticketing System Company Portal Incident Request, Service Request, Change Request According to SLA . • Provide Support to end Users Telephone , mail , Remotely and Face to Face .• Configure and Migration Win7, win 8.1, Win 10,Mac OS & Windows server 2012R2.• Installation and Configuring of Microsoft Outlook 2010, 2013 & 2019.• Configuring , Installation , Licensing and managing Microsoft Office 365 .• Experience in migration from POP3 email to Office 365 with all user mailbox andAddress Book .• Sharpoint managing folder access users permission .• Configuring , Installation and managing QNAP NAS Server . • Installation and configuration all kind of Software’s Manage license Autocad & Adobe Cloud .• Provision of connectivity of Application ERP Systems Microsoft Dynamics GP 2010 and Focus Client Installation .• Troubleshooting, Installation of VPN, Network Printers, Scanners and All kinds of TCP/IP, LAN/WAN Network issues. • Managing Active Directory and configuring DNS and DHCP.Creating User Accounts, Folder Access Permission , Reset Password and Group policies.• Configuring, Maintaining, Monitoring the Hyper V and Virtual server environment.• Managing Sophos anti-virus. • Backup and Restore through using Symantec Exec backup 14.• Update and Maintaining IT Assets inventory and Stock. • Cisco IP Phone registration, Voicemail configuration, Hunt Group creation, video conference through Ooredoo ( Local Internet Service Provider) .• Interact with Venders to Resolve technical prooblems also IT Services Providers . Show less

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  Marafeq Qatar

  Oct 2022 - now

  Information Technology Analyst

  • Managing Users Systems, laptops Mac Notebook, iPad, Smartphones, Tablets, Smart TVs and Projector .• Manage Engine Ticketing System Incident Request, Service Request, Change Request According to SLA & Patch management .• Provide Support to end Users Telephone , mail , Remotely and Face to Face .• Configure and Migration Win7, win 8.1, Win 10,Mac OS & Windows server 2012R2.• Installation and Configuring of Microsoft Outlook 2010, 2013 & 2019.• Administrator & Licensing and managing Microsoft Office 365 .• Sharpoint managing & Administrator folder access users permission .• Configuring , Installation and managing QNAP NAS Server . • Installation and configuration all kind of Software’s Manage license Autocad & Adobe Cloud .• Managing & Administrator ERP Systems SAP Business B1 Cliudex .• Troubleshooting, Installation of VPN, Network Printers, Router configuration and All kinds of TCP/IP, LAN/WAN Network issues. • Managing Active Directory and configuring DNS and DHCP.Creating User Accounts, Folder Access Permission , Reset Password and Group policies.• Managing & Administrator Symantic anti-virus. • CCTV Maintaince Coordinate with local Vendor.• Update and Maintaining IT Assets inventory and Stock. • Cisco IP Phone registration, Voicemail configuration, Hunt Group creation, video conference through Ooredoo ( Local Internet Service Provider) .• Managing & Administrator Biomatric Access control • Interact with Venders to Resolve technical prooblems also IT Services Providers . Show less