Andjela Mihajlovic

Experience

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  Institute of Physical Medicine and Rehabilitation “Dr Miroslav Zotović”

  Jan 2018 - Jan 2019

  Physical Therapist
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  Women's Football Club 'Banja Luka'

  Mar 2019 - Aug 2020

  Physical Therapist

  Physical therapist of the Woman Football Team Borac (ex Banjaluka).In charge of prevention of damage and physical treatment.Worked with football players of different ages and physical fitness on bringing their best qualities to the game. As well, was present as a part of healthcare Team, providing assistance in different health conditions.

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  Sport Studio 'BL'

  Mar 2019 - Jun 2019

  Physical Therapist
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  NCR Corporation

  Oct 2019 - Jan 2021

  Hospitality Support Technician I

  Involvement and Achievement:Functioned effectively in a dynamic work environment, delivering assistance and support through various channels, including phone and in-person interactionsManaged and resolved diverse software and hardware issues, leveraging a range of platforms, tools, and data analysis to provide comprehensive solutions to clientsUtilized essential tools such as Gems, NEOS, Sharepoint, VNC, CMC, and others to optimize technical support operations, ensuring efficient issue resolutionAccountable for maintaining high levels of customer satisfaction through effective issue resolution and communicationLed training and supervision initiatives, providing guidance and mentorship to both new hires and existing team members to enhance performance and maintain service excellenceAchieved a high-performance score and ranked as one of the Top 3 Performers based on metricsBusiness Skills Gained:Dynamic Problem Solving - Proficient in resolving diverse software and hardware issues for efficient solutionsTechnical Expertise - Skilled in leveraging various platforms, tools, and data analysis to optimize technical support operationsCustomer Satisfaction - Accountable for maintaining high customer satisfaction levels through effective issue resolutionLeadership and Training: Led training initiatives, enhancing team performance and service excellence Show less

• 

  ReSource Point of Sale

  Jan 2021 - now

  Involvement and Achievements:Playing a key role in the recruitment and selection process, including candidate sourcing, interviewing, and evaluation Collaborating on reviewing resumes and conducting initial screeningsConducting comprehensive onboarding sessions for new hires, ensuring a smooth transition into the company culture and policiesSuccessfully onboarded and coached 20+ new employees, with a continued focus on recruiting and mentoring new talentActing as a mentor for new team members, providing guidance and support during their initial weeks Designing and delivering training programs, enhancing the skill set of junior employees and increasing department efficiencyCreating an inspiring team environment with open communication cultureSkills Gained:Developed strong interpersonal and communication skills through the mentorship of new team membersEnhanced leadership abilities by leading recruitment and training initiativesBusiness Software Skills:NetSuite - Proficient in managing financial data and processesAutoTask - Experience in task management and project trackingPower BI - Proficient in data visualization and reportingMihi - Skilled in HR and payroll managementFuze - Competent in VoIP communication and collaborationMicrosoft Teams -Proficient in team communication and collaborationMicrosoft Excel - Advanced user for data analysis and reportingMicrosoft Office Package - Proficient in Word, PowerPoint, and Outlook Show less Involvement and Achievements:Supported a variety of TS, QS, and third-party software, optimizing day-to-day business operations and data tracking for customersResolved complex technical issues and ensured compliance with procedures, collaborating with IT departments, ISPs, Sales, Dispatch, and Warehouse TeamsServed as a Dedicated and Escalation Agent for corporate and franchise sites, facilitating timely issue resolution with site IT departments.Led recruitment efforts, actively participating in candidate screeningCoordinated coaching and mentoring programs to enhance employee skillsProvided high-level customer service and achieved a standard of efficiency that is considered the highest in the team, resulting as the Top Performer for the year 2022Skills Gained:Software Business Skills - Proficient with a range of software and third-party applications, including Aloha, Xpient, Digital Dining, Brink, MicroSale, eRes, RTI, OLO, SoftPoint, HH.net, Resolv, Iris and many moreTalent Scouting - Learned recruitment and candidate screening techniquesCoaching Proficiency - Acquired expertise in coaching and mentoring techniques to support colleagues in their growth and skill enhancement Show less

  • Support Team Lead

    Sept 2022 - now

  • Tier II Technician

    Jan 2021 - Sept 2022