Queeneth Francis Ekeng

Experience

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  9mobile

  May 2016 - Sept 2016

  Sales personnel

  Resolved customer concerns by listening, identifying root issues and implementing the best resolution possible

• 

  Globacom

  Sept 2017 - Oct 2017

  Marketer

  Gave customers in-person product demonstrations and taught them about the features and benefits of each item thecompany offers.

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  STANDARDS ORGANISATION OF NIGERIA

  Jul 2018 - Jun 2019

  Administrative Assistant

  Carrying out administrative duties such as filing, typing, copying,binding and scanning.Producing and distributing correspondence letters, forms and memos.Ensuring operation of equipment by completing preventive maintenance requirements, calling for repairs and maintaining equipment inventories.Documenting and registering in coming and out going letters and emails on behalf of other office staff.Covering the reception desk when required

• 

  Beebeejump Solar Battery

  Aug 2021 - Oct 2021

  Customer Service Representative

  Maintaining a positive, empathetic and professional attitude toward customers at all times.Responding promptly to customer inquiries.Communicating with customers through various channels.Acknowledging and resolving customer complaints.Ensure customer satisfaction and provide professional customer support.

• 

  A4&T Power

  Oct 2021 - now

  Customer Support Specialist

  Handle 80+ calls daily and establish strong customer relationships• Kept up-to-date and accurate data of over 1000+ customer data• Maintained knowledge of over 7 products/services• Resolving issues and troubleshooting technical problems at a 90% rate• Increased customer retention by 20%• Communicate with customers through live chats, emails and social media• Train and coach new customer support agents• Followed up with customers for regular and monthly repayment• Provide customers with product and service information• Registration of over 15 customers a day on the CRM ( Paygee)• Data extraction and analysis(Excel)• Creation of product and sales plans• Reset 60% of customers meters on the CRM( Stemaco)• Submit customers data on Odyssey Show less