Gurpreet Rajbir

Experience

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  Ferns N Petals Pvt. Ltd - flowers, anywhere, anytime...

  Jun 2013 - Dec 2020

  Director | Entrepreneur (Franchise)

  Expanded to over 8 outlets and partnered with the master region to scale operations in the East Zone.• Maintained a Net Promoter Score of 9.• Fulfilled 100,000 orders & 200 events.• Managed retail operations and developed strategies to achieve targets and profitability.• Led a team of managers, assistant managers, supervisors, and florists, providing trainingand skill development.• Developed retail strategies to minimise wastage and ensure inventory accuracy.• Collaborated with the design team to meet VM standards and introduce new creativedisplays.• Controlled the implementation of operational standards and procedures in line withcompany SOPs.• Supported the Franchisor to improve systems and introduce new standards.• Regularly reviewed sales performance, set targets for improvements, and identifiedstrategies for customer retention and growth.• Reviewed and developed company KPIs to ensure the best customer experience.• Achieved a successful exit in 2020. Show less

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  Taj Hotels

  Jul 2014 - Nov 2020

  Business Associate

  Executed over 100 events, generating $500K in annual recurring revenue.• Coordinated with event planners and clients to create bespoke arrangements thatmatched the theme and ambiance of each event.• Collaborated with hotel management and other departments to develop event conceptsand plans.• Selected event elements and vendors, negotiated contracts, and managed eventlogistics.• Maintained event budgets and ensured cost-effective execution.• Conducted market research to stay updated on design trends and incorporate innovativeideas.• Managed vendor relationships and negotiated contracts for best pricing and quality.• Ensured inventory accuracy and minimised wastage through effective planning andmanagement.• Provided on-site support during events to ensure flawless execution and address last-minute changes.• Managed supply services for weddings, corporate functions, and lobby arrangements.• Delivered high-quality and visually stunning displays.• Provided personalized services, ensuring high customer satisfaction.• Oversaw the setup and breakdown arrangements for events, ensuring timely and efficientservice delivery. Show less

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  Marriott Hotels

  Jan 2016 - Nov 2020

  Business Associate

  Generated $150K Annual Recurring Revenue ARR through floral supply services.• Recognized as Top Vendor Performer, delivering exceptional client experiences andachieving high levels of customer satisfaction.• Maintained strong relationships with high-profile clients, providing personalized serviceand fostering long-term loyalty.• Developed and implemented effective sales strategies to achieve and exceed revenuetargets.• Conducted comprehensive market analysis to identify trends and growth opportunities.• Collaborated closely with Events,Housekeeping, Marketing, and Operations departmentsto ensure seamless service delivery and enhanced customer satisfaction. Show less

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  Woobly

  Dec 2020 - Jun 2023

  Director of Operations And Product Innovation

  After building a missionary team and innovating the IoT table lamp at "Woobly" we rebranded to Joobly Majestic Experiences as our go-to-market and brand strategy for luxury hospitality in the GCC region.

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  Joobly

  Jun 2023 - Aug 2024

  Director of Sales Operations | Product Innovation

  •Managed the entire product development lifecycle, from ideation to launch.•Built and maintained relationships with key stakeholders, including Vendors, investors, partners, and suppliers.•Drive innovation and process improvements to enhance operational efficiency.•Developed strategic growth initiatives and formed key partnerships to drive businessExpansion.•Led the production of 9 prototypes, culminating in a final MVP and successful pilot launch to achieve automated operations mode, retention, and revenue growth.•Established and tracked key performance indicators KPIs) to monitor and enhance operational performance.•Monitored financial performance, managing budgets, forecasts, and financial planning to identify areas for improvement.•Led cross-functional teams in developing IoT Luxury Table Lamps across technology, branding, operations, and manufacturing•Adapted to the fast-paced startup environment, taking on various roles as needed Show less

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  WedMeGood: India's Favourite Wedding Planning Platform

  Nov 2024 - now

  Business Head - UAE