Zakera Sharpe

Experience

• 

  Burger King Corporation

  Oct 2012 - Nov 2015

  Assistant Manager

  Ran day/night shifts while supervising the crew team of 10-15 employeesManaged receipt and organization of up to $10-$15,000 inventory on a weekly basisCompleted bank transactions 2-3 times a day

• 

  Papa Johns

  Dec 2015 - Mar 2016

  Assistant Manager

  Crafted up to 100 pizzas manually per dayMulti-tasked with taking orders by over the phone, online, and through fax simultaneouslyInspected and organized inventory up to $10,000 every week when shipment came into the store on a weekly basis

• 

  Ashley Stewart, Inc.

  Apr 2016 - Aug 2016

  Sales Associate

  Operated sales transactions on the registerPromoted credit cards and discounted pricesAssisted women with clothing size, and appearance

• 

  Harvard University - Division of Continuing Education

  Aug 2016 - Jan 2017

  Audio Visual Technician

  - Configured and set up video conferencing and commercial audio visual equipment up to 5 times per day- Maintained schedule set by Technical Lead to complete installs on time for go-live stream- Followed Harvard standard procedures for audio troubleshooting- Performed systematical troubleshooting and offered solutions for audio systems- Installed and configured software as required- Provided regular progress updates for current and outstanding incidents or project task

• 

  Harvard University

  Feb 2017 - Aug 2017

  Specialist, Enrollment Services

  - Served as principal and first source of information regarding DCE programs and schools forprospective and current students.- Coached and advised students one-on-one through the inquiry, registration, and admissionsprocess.- Assisted students with navigating the different academic paths while building relationships toencourage future enrollment- Gathered and maintained data within student database notes via Salesforce CRM for use in daily,weekly, monthly and yearly reports- Researched individual student records, verified data, trouble-shoots problems using DCE Bannerstudent system and Harvard Midas system- Resolved student login issues- Composed personalized communications to students while utilizing template components andincorporating current marketing messages, as assigned.- Created and maintained email templates for office with refinements as needed.- Acted as a liaison between students and other departments, to include: Admissions, StudentFinancial Services, Financial Aid, Academic Services and the Registrar, among others. Oftenprovides backup for those offices- Provided valuable feedback, recommendations, and ideas for improving student services. Show less

• 

  Knovva Academy

  Dec 2017 - Mar 2018

  Office Administrator

  - Assisting special operations team as needed - Providing general reception and administrative support including but not limited responding to phone inquiries, scheduling appointments, greeting and welcoming guests. - Performing general office management duties, such as ordering supplies and keeping shared spaces in good working order (conference rooms, pantries, reception). - Managing the reception area to ensure effective telephone and mail communications both internally and externally. - Keeping the office equipment in working order and contacts IT or service provider, as necessary, for repairs or replacements. - Assisting with preparing expense reports and tracking office budget - Proactively approachnig to problem-solving and prioritization complemented by strong decision-making capability - Responsible for coordinating meetings, maintaining calendars, making travel arrangements, etc. - Helping plan company events, lunches, outings, etc. - Taking meeting minutes for all-company meetings Show less

• 

  Primax Financial Business

  Oct 2018 - May 2019

  Customer Service Specialist

  * Build customer relations with cardholders regarding personal/business accounting information* Provide world class credit card, debit card and e-Payable's solutions to community banks, credit unions and businesses in the US and Caribbean* Achieve monthly and quarterly quota assignments and forecast sales activity accurately

• 

  Mass General Brigham

  Sept 2019 - Jun 2020

  Information Technology Specialist

  - Implemented, maintained and administered devices and environments- Configured, troubleshooted and maintained systems- Troubleshooted and repaired various software and hardware issues- Assisted patients with replacing login credentials- Documented tickets- Provided phone and online support- Worked to identify and solve problems