Erin S.

Experience

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  The Welbeck Hotel

  Mar 2015 - Sept 2018

  Waitress & Housekeeper

  - Serving breakfast and dinner to guests.- Problem-solving and handling any issues that arise.- Providing excellent customer service at all times.- Cleaning and restocking the dining room and public areas of the hotel.- Servicing guest rooms (making beds, restocking supplies, cleaning).- Maintaining housekeeping stock levels.- Light admin duties.Achievements:- Gained valuable insight and experience of hotel and hospitality work.- Developed great working relationships with employers and co-workers. Show less

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  THE NEW OCEAN HOTEL LIMITED

  Sept 2018 - May 2019

  General Assistant

  Server, Bartender, Receptionist, Housekeeper.• Working in a fast-paced, busy environment. • Providing excellent customer service at all times. • Occupying multiple job roles and responsibilities simultaneously. • Handling cash and card transactions. • Answering questions and addressing the concerns of hotel guests effectively and professionally. • Working as part of a small team to provide an efficient and pleasant service to customers.

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  Uphill Wharf Cafe-Bar

  Aug 2020 - Apr 2022

  Proven success in organising a professional kitchen in compliance with FSA guidelines, including designing and implementing effective systems and training a small team of staff.Effectively oversaw the day to day running of a small kitchen, producing 70-160 covers to a consistently high standard.Maintained excellent hygiene standards on a daily basis by creating and managing comprehensive cleaning records and delegating tasks throughout the kitchen team.Successful in managing all kitchen stock responsibilities, including efficient stock rotation, daily ordering and maintaining great relationships with the cafes various suppliers.Collaborated with management to regularly design menus tailored to the needs of the business whilst still providing exciting and marketable products that appeal to the customer base.Utilised market research and stock management skills to produce and curate a menu of specials, effectively reducing food waste and potential profit loss.Worked diligently to foster a happy, harmonious and calm atmosphere in the kitchen resulting in a safe workplace for all staff and boosting employee job satisfaction. Show less Supervised a small team of 5-15 staff including providing comprehensive barista and customer service training.Memorised and prepared a wide range of menu items, including both front of house and kitchen products and kept informed of menu changes, specials and seasonal offerings in order to provide customers advice and upsell with high levels of success.Demonstrated high levels of competency by resolving issues or conflicts swiftly to ensure customer satisfaction 100% of the time.Collaborated with my team of peers to ensure high levels of customer satisfaction, as well as to successfully foster a pleasant work environment and smooth team dynamic. Show less

  • Kitchen Supervisor

    Apr 2021 - Apr 2022

  • Barista & Front of House Staff

    Aug 2020 - Aug 2021
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  The Boathouse Cafe & Bistro

  Apr 2022 - now

  Assistant Kitchen Manager
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  Giulios Gelato

  May 2022 - now

  Gelato Chef