Godwin Okombo

Experience

• 

  Postal Corporation of Kenya

  Apr 2013 - Jul 2013

  ICT Intern

  • Installation/updating of software and maintaining systems.• Assembling and repairing of computer hardware/printer. • Offering user/technical support to staff/answering queries via phone. • Configuring networks/routers(GPRS), crimping and termination of network cables.• Compiling/recording reports of undertaken tasks.

• 

  Unilever Limited Kenya

  Sept 2016 - Oct 2016

  IT Technician

  • Assembling and repairing of computer hardware/printer.• Installation of new software on salvaged computers.• Recording tasks that have been undertaken and reporting to the supervisor.

• 

  I Spy Africa Limited

  Jan 2017 - Sept 2017

  Control Room Personell

  • Monitoring of trucks and containers through use of a real-time system/fleet management.• Arming of trucks and creation of trips in line with regulations that cargo trucks are required to follow. • Installation and programming of tracking units.• Creating routes for trucks through geo-mapping/fencing.• Respond to alerts generated on system that are triggered by trucks under threat/theft or have diverted routes.• Execute duties assigned by operations manager and offering customer service to clients. Show less

• 

  Greenlight Planet

  Sept 2017 - now

  • Management of projects and pilots with well-defined plan, documentation and timelines. • Coordinate Easybuy related implementations within a country and scaling out to other countries. • Automations and data reporting centered towards a team’s specializations and focus areas. • Ensure proper configurations of CRM in place. • Management and development of program associates within the country. • Drive achievement of team’s aims and goals.• Support expansion efforts related to sales in new areas by setting up and managing projects.• Collaborate with different departments to ensure success of projects/pilots. Show less • Identifying New products to be introduced through surveys and field visits to the sales team and customers.• New Products sourcing. • Product testing and CRM validation. • Creating a sales process for the new products and figuring out the right customer target. • Creation of training content for the new products both for sales teams and customer education. • Regular customer visits to collect feedback on the product performance and expectations. • End to end project management of new products.• Handle all after-sales and warranty issues / challenges customers are facing. Show less • Coaching a team by working closely with them, motivating and inspiring them. • Manage day-to-day functions while prioritizing on risk assessments on ensuring SLA is achieved on every process.• Ensuring I stay updated on new developments and product lines. • Facilitate trainings and development programs for team members.• Managing fair and consistent application of performance management by ensuring attendance, retention targets and disciplinary measures are achieved.• Deliver my duties within agreed budgets, service levels and business targets.• Reporting to and supporting my manager by giving recommendations, escalating issues and giving updates on team performance which helps deliver business targets and objectives. Show less • Attending to staff/client queries/requests/issues over the SIP line and addressing emails.• Resolve technical issues encountered by office staff, field agents and clients.• Diagnosing solar lamps for clients and field staff for the purpose of resolving daily issues encountered.• Assist in the implementation of technical regulations to improve efficiency in the company’s processes hence contributing to proper policy formulation and developing of efficient systems.• Effecting replacement/upgrade/downgrade/ of user accounts over the system.• Effecting repossessions, cash/system reversals and refund processes. • Generating reports and reporting our day-to-day task to our manager. Show less

  • Program Manager

    Nov 2022 - now

  • Field Pilot Associate

    Apr 2022 - Nov 2022

  • Team Manager (Welcome/IB Campaigns)

    Dec 2020 - Apr 2022

  • Customer Service Representative

    Sept 2017 - Dec 2020