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Dharas Goel

Dharas Goel

Trainee

Followers of Dharas Goel720 followers
location of Dharas GoelChandigarh, India

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  • Timeline

  • About me

    Manager, Professional Services at Basware | Being Relevant | Enabling people | Design Thinking | Optimizing Processes

  • Education

    • Punjabi University

      2004 - 2008
      Bachelor's Degree Electronics and Communication Engineering 81.24/100

      Activities and Societies: Member of Student Placement Committee during 2006-08 • Graduated with 81.24% marks• Graduated in Top 5% of Class

    • Thapar School of Management

      2009 - 2011
      Master of Business Administration (M.B.A.) Information Technology & Operations 9.83/10

      Activities and Societies: Member of Student Consultative Committee during 2010-11 • Majored in Information Systems, Minored in Operations• Graduated with 9.83 CGPA• Awarded University Gold Medal in 2011 for securing Top position in class.• Received Institute Merit Scholarship in 2010

  • Experience

    • Tampere University of Technology, Tampere

      May 2010 - Jun 2010
      Trainee

      Completed literature review (secondary research) for client sponsored research project to recommend strategy for implementing self-managing teams organizational structure in service-based companies.

    • Surya Pharmaceutical Limited

      Aug 2011 - Dec 2014
      Junior Project Manager

      Responsible for end-to-end management of in-house IT infrastructure and continuous service improvement projects.

    • HCL Technologies (Infrastructure Services Division)

      Jan 2015 - Jun 2020
      IT Project Manager

      Prince2® Practitioner and PSM-I certified Project Manager for transformation initiatives under IT Infrastructure and Workspace Services for one of world's largest paper manufacturing firm headquartered in Finland.Re-designed and automated (implementation in ServiceNow) various IT business processes; resulting in full visibility into underlying tasks (SLA/OLAs, task ageing and alike), improvement in user experience and avoiding inter-team conflicts due to information unavailability to complete task. Show less

    • Zscaler

      Jun 2020 - Aug 2024
      Senior Customer Success Manager

      Promoted as Senior member of CSM team for Enterprise and Large Enterprise customers:Becoming trusted advisor and gaining customer acceptance by suggesting digital transformation roadmap to CxOs.Playing instrumental role in taking client satisfaction and customer experience to next level by working with support teams for proper resolution of service issues.Monitoring metrics by utilizing CRM (Salesforce) & BI analytics (Tableau) tools and developing actionable insights to drive agreed transformation roadmap.Reviewing progress with CxOs on quarterly business review meetings and working on next steps to achieve business objectives within agreed timelines.Ensuing smooth customer onboarding.Working with Sales and renewals team to ensure customer retention and on-time renewal of purchased subscription. Show less

    • Basware

      Sept 2024 - now
      Manager, Professional Services

      - Build and develop a high performing team and a culture of empowerment within team- Guide the work/projects of the team to support the execution of Basware mission and strategy- Drive business performance within team and shapes the future by planning and developing initiatives for continuous improvement and inspiring, coaching and developing team members- Leading special initiatives and projects to improve and enhance organizational capabilities, productivity and efficiency.

  • Licenses & Certifications

    • ITIL Foundation Certificate in IT Service Management

      PeopleCert
      Dec 2018

    • Advanced Product Management: Vision, Strategy & Metrics

      Udemy
      Aug 2021
      View certificate certificate

    • Advanced Product Management: Leadership & Communication

      Udemy
      Aug 2021
      View certificate certificate

    • PRINCE2® Foundation Certificate in Project Management

      PeopleCert
      Nov 2019

    • Architecting with Google Cloud Platform Specialization

      Coursera
      Jun 2019
      View certificate certificate

    • Become a Product Manager | Learn the Skills & Get the Job

      Udemy
      Aug 2021
      View certificate certificate

    • PSM I

      Scrum.org
      Sept 2019
      View certificate certificate

    • Oracle Cloud Infrastructure Foundations 2021 Certified Associate

      Oracle
      Sept 2021

    • Train The Trainer Certification

      Bodhih Training Solutions Pvt Ltd
      Feb 2020
      View certificate certificate

    • Microsoft Certified: Azure Fundamentals

      Microsoft
      Jan 2020
      View certificate certificate

  • Honors & Awards

    • Awarded to Dharas Goel
      FY23 Best Expansion Rate Award SVP, Customer Experience Jul 2023
    • Awarded to Dharas Goel
      Best Project Delivery Unit Head July 1, 2018 for successful delivery of multiple projects
    • Awarded to Dharas Goel
      Certificate of Appreciation Global Service Delivery Manager Jul 2015 for developing automated processes for managed printers as per ITIL standards
    • Awarded to Dharas Goel
      Gold Medal Director 2012 Distinction of being awarded the University Medal for securing first position in programme on the occasion of 25th Convocation.
    • Awarded to Dharas Goel
      Scholarship Director Aug 2010 Recipient of Institute Merit Scholarship for securing first position during first year.