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Vivek K.

Vivek K.

Cluster Manager

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location of Vivek K.Surat, Gujarat, India

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  • Timeline

  • About me

    Vice President of Customer Success @ PropVIVO | Chicago Booth School of Business.

  • Education

    • IHM PUSA

      1993 - 1996
      Hotel Management Hotel, Motel, and Restaurant Management

    • VMIC

      1991 - 1993

    • Chaudhary Charan Singh University

      1997 - 2000
      BA Economics

    • The University of Chicago Booth School of Business

      2018 - 2019
      Accelerated Development Program Business Administration and Management, General

  • Experience

    • Reliance Petroleum

      Dec 2005 - Dec 2006
      Cluster Manager

      Joined Petroleum business as cluster manager and was responsible for retail operations and Q&Q audits ofPetroleum retail outlets. Transferred to Reliance retail

    • Reliance Retail

      Dec 2006 - Dec 2007
      Regional Marketing Manager

    • Aditya Birla Retail Limited

      Jan 2007 - Sept 2010
      Zonal Head - Marketing & Branding

    • Tata Teleservices Ltd

      Oct 2010 - Dec 2013

      • Zonal Sales Manager - Branded Retail Business

        Sept 2011 - Dec 2013

      • Zonal Sales Manager - 3G Services TATA DOCOMO

        Oct 2010 - Sept 2011

    • Ingram Micro

      Dec 2013 - Sept 2016

      Samsung business Samsung Business

      • State Head Uttrakhand

        Oct 2015 - Sept 2016

      • State Head- UPE

        Dec 2013 - Sept 2015

    • Huawei Consumer Business Group

      Oct 2016 - Dec 2019

      Huawei Consumer BG covers smartphones, PC and tablets, wearables, mobile broadband devices, family devices, and device cloud services, and is the third largest smartphone manufacturer in the world. Huawei Consumer BG is dedicated to delivering the latest technologies to consumers and sharing the happiness of technological advances with more people around the world.

      • State Head - Delhi NCR, Punjab & Rajasthan

        Aug 2019 - Dec 2019

      • State Head- MP & CG

        Jun 2018 - Jul 2019

      • Distribution Head- UP & UK

        Nov 2016 - May 2018

      • State Manager - UP West

        Oct 2016 - Nov 2016

    • PropVIVO

      Jun 2021 - now

      As Vice President of Customer Success with propVIVO, I will work towards ensuring the satisfaction of Board members & homeowners within the communities managed by us. This new assignment involves managing customer relationships, developing a customer success strategy, leading a team, overseeing customer onboarding, resolving issues, implementing proactive communication, collecting and analyzing feedback, collaborating with internal teams, advocating for customers, and staying updated on industry best practices. In this role will focus on delivering exceptional customer service and driving satisfaction to contribute to the company's growth and reputation. Show less

      • Vice President of Customer Success

        Jun 2023 - now

      • Director of Operations

        Jun 2021 - May 2023

  • Licenses & Certifications