Marni Dunning

Marni Dunning

Help Desk Support

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location of Marni DunningLe Sueur, Minnesota, United States

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  • Timeline

  • About me

    Director of Instructional Technologies at Gustavus Adolphus College

  • Education

    • Minnesota State University, Mankato

      1990 - 1995
      BS Elementary Education

      Concentration/Minor in Computer ScienceCoaching CertificateMN State Teaching License (expired)Dean's List Recipient

    • Willmar Senior High School

      1988 - 1990
      High school

      Activities and Societies: Annual Staff, KEY Club, Swim Team, Golf Team, Marching & Pep Band

  • Experience

    • MicroAge

      Dec 1995 - Jan 1997
      Help Desk Support
    • New Horizons of Minnesota

      Jan 1997 - Oct 1997
      Computer Trainer

      Classroom training on a variety of tools on both PC and Mac platforms.

    • Mystic Lake Casino

      Jan 1997 - Jan 2005
      Senior IT Applications Training Specialist

      Classroom training for MS Office and custom applications, elearning development, graphic design, implement online university, support calls, and develop interactive games.

    • Kroll Ontrack

      Feb 2007 - Sept 2007
      Learning Specialist

      Developed work instructions for custom propriety software systems, graphic design, classroom training, and group presentations.

    • Lifetouch Portrait Studios

      Sept 2007 - Aug 2008
      Web Training Specialist

      Implemented Moodle, designed all training graphics, developed elearning, and created and enhanced VP presentations.

    • Minnesota State University, Mankato

      Aug 2008 - Apr 2015
      Instructional Technologist

      I collaborated with faculty and staff to design and enhance online and blended courses using Desire2Learn, ensuring alignment with Quality Matters standards. Identified technological needs and implemented innovative strategies to engage learners while achieving learning objectives. Trained ITS staff on emerging technologies and service catalog items, adhering to Knowledge Centered Support and ITIL processes. Developed comprehensive training plans to support all ITS projects, driving successful adoption and integration. Show less

    • Gustavus Adolphus College

      May 2015 - now
      Director of Instructional Technologies

      I have the privilege of partnering with faculty, staff, and students to address a wide range of instructional technology needs. My responsibilities include delivering training on new software tools and processes, leading bi-annual cybersecurity training programs, and managing platforms such as Moodle, Qualtrics, and Google Workspace. I also handle instructional technology support requests through the helpline. Additionally, I collaborate with Human Resources to develop and implement annual employee evaluations and SMART goals using Qualtrics, and I provide targeted support for Moodle and Qualtrics projects across various campus departments. Show less

  • Licenses & Certifications

    • ITIL Intermediate Capability Stream: Release, Control, and Validation

      APMG-International
      Sept 2012
    • ITIL Version 3 Foundations

      EXIN
      Oct 2011
    • Teaching with Artificial Intelligence 2024

      EDUCAUSE
      Jan 2025
      View certificate certificate
    • Qualtrics Research Core Certified

      Qualtrics
      Mar 2018