Kait Brewer

Experience

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  GreenSky®

  Sept 2017 - Feb 2020

  Collections Specialist

  Handled manual and automatically dialed outbound calls. Investigated client location and contact information to notify of account status. Negotiated payment in full or settlement agreement based on account history. Surpassed performance goals on a consistent basis, leading to two promotions within the first year. Attained position as top collector while maintaining perfect quality scores for several months in a row.Delivered exceptional customer service on all calls, while maintaining a calm and professional demeanor in challenging circumstances. Trained new team members on scripts, company services and performance strategies while providing mentoring.Maintained book of business containing over 4500 accounts, monitoring and tracking daily funds moved. Resolved customer technical issues with verbal coaching on the website. Show less

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  Fifth Third Bank

  Jul 2020 - Aug 2021

  Mortgage Loan Processor

  ● Collaborated with internal and external departments including titlecompanies, insurance companies, HOA boards and more to ensureneeded documents were obtained and reviewed by the loan closingdeadline● Utilized Empower mortgage origination software, including DU and LPAutomated Underwriting Systems● Assisted with troubleshooting Empower, training new hires

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  Fidelity Investments

  Sept 2021 - Aug 2022

  Electronic Channel Support

  Troubleshooting supported (and sometimes unsupported) productsincluding but not limited to: Fidelity.com, Fidelity mobile app,proprietary software Active Trader Pro, email and text communicationchannels with the company● Managed cases and tickets related to escalated issues, collaborated withclients as well as internal departments for resolution

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  PatientPoint®

  Aug 2022 - now

  Ad Operations QA Specialist

  Agile/Scrum environment using Jira kanban board to manage workflow● Spearheaded UAT for large product utilized by over 100,000 healthcareproviders, during which we performed an estimated 300 test cases● Owned/Maintained Jira board for regression testing (~130 tickets),creating new tickets when new publishes went live● Managed and created new test cases within Zephyr to ensure continuedrelevance as new products release● Reviewed end-to-end functional and integration test results withstakeholders● Obtained knowledge of publishing platforms (MDM, Broadsign,AdLogic)● Assisted developers and publishers in the defect troubleshootingprocess, aiding in root cause analysis● Rectified ad files (HTML, CSS, JS) for conversion to new platform● Code review - JavaScript, HTML, CSS Show less