Benjamin Dei, MBA

Experience

• 

  Franklin Key Associates

  Dec 1999 - May 2001

  Senior Associate, Business Development & Recruiting

  Led independent business development, consultative sales and contract negotiation efforts, resulting in eight new clients responsible for +125% FY 2000 revenue growth.

• 

  Boston Public Health Commission

  Oct 2002 - Sept 2006

  Operations Lead

  Integrated citywide operations between federal, state, and local public and private organizations, including all metro-Boston hospitals, managing superior public health service delivery and resource/asset utilization.

• 

  DeiNova Corporation

  Sept 2006 - May 2010

  Founder/CEO and Lead Product Manager (Part Time)

  Founded company, designed, developed, and secured provisional patent protection for all design & utility aspects from USPTO for a new Class III medical device for $1.2B North American market. Device is designed to reduce the high incidence of costly workplace injuries in normal course of patient handling.

• 

  Dell Technologies

  Jun 2007 - Oct 2013

  Senior Program Management Consultant

  Client site: Harvard Pilgrim Health Care, Wellesley, MA.In 2010 & 2011 Dell Services was ranked by Gartner as the world's #1 provider of IT services to health care customers. HPHC is the only private health plan in the nation to be named #1 for member satisfaction and quality of care for ten consecutive years (source, NCQA).• Program manager on full-lifecycle new product development of permanent claims pricing engine for integration with a (first-to-launch) Oracle benefits adjudication engine and integration points. • Directly managed 4 project teams (10 leads, 58 staff) under the program, while collaborating with vendors and dependent external teams across the enterprise. Total program revenue was approximately $20M over two years.• Streamlined cross-functional business processes and designed a customized software application to speed contract development and financial reconciliation. This tool directly enabled revenue growth to $20M in 2008. Show less

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  Imprivata

  Oct 2013 - May 2024

  SELECTED ACCOMPLISHMENTS• Set best-in-class standard for growth, margin, gross retention for a recurring services offering across all ThomaBravo-owned (private equity) portfolio companies. Presented to 27 portfolio companies at TB CX Summit 2022 in Miami Beach. Subsequent advisory discussions with colleagues from 3 TB portfolio companies.• Integrated 7 acquired companies' new/existing services offerings into core business,throughout a company transformation that grew revenue 8x; transitioned from on-premsoftware to subscription to SaaS; single- to multi-product portfolio; single- to multi-region span; VC to publicly-traded to private equity (ThomaBravo) funding;single- to multi-industry focus; cash burn to significant EBITDA generation and growth.• Scaled a new business unit from 1 regional customer to 714 worldwide• Tripled the set of saleable services offerings across a rapidly-expanding product set• Grew bookings 115% annually through direct sales enablement and marketing leadership• Drove revenue growth from $0 to $20M ARR over a 5-year period • Increased net margin from -23% to 65% over a 5-year period• Increased gross revenue retention to 88% FY 2023• Achieved a 5-year Net Promoter Score range of 44-50, the highest in the Healthcare Technology segmentImprivata is the premier digital identity company that healthcare trusts (solutions include Enterprise Access Management & SSO, Mobile Device Access, Privileged Access Management, Identity Governance & Administration, Digital Identity Intelligence & Monitoring, Biometric ID).Scaled the business I founded via direct customer-, organizational-, operational-, financial-, and go-to-market leadership, plus sales support, to achieve:• 74 staff and 700+ concurrent projects in 50 US states, 9 countries, 19 time zones• Bookings: $25M ARR/$46M TCV 2022-2023 - $40M ARR/$70M TCV trailing 5-year period• Revenue & Profitability: $20M ARR at 60%+ net margin• Renewals: 88% gross revenue retention. Show less • Defined and developed new services offerings to support the launch and early adoption of Confirm ID®. Led the full go-to-market services strategy with focus on NIST-LOA3 compliant Identity Proofing processes, and positioning for cross-selling into existing OneSign services customer base. • Managed the largest and most strategically important full-lifecycle implementation projects. Consistently delivered projects on-time/-budget with the highest customer satisfaction ratings. Led pre-sales scoping and estimation. Led recruitment and hiring decisions for professional services; 65% headcount growth 2014-2015. Show less

  • Vice President of WW Managed Services

    Jul 2023 - May 2024

  • Director of WW Managed Services

    Oct 2018 - Jun 2023

  • Senior Manager, PatientSecure Professional Services

    Aug 2016 - Oct 2018

  • Senior Project Manager, OneSign and Confirm ID Professional Services

    Oct 2013 - Aug 2016